{"id":2082461,"url":"https://alion.io/job/thoughtworks-consultant-systems-support-engineer","title":"Consultant Systems Support Engineer","company":{"id":6249,"name":"Thoughtworks","domain":"thoughtworks.com","url":"https://alion.io/company/thoughtworks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0.067,"time_to_fill_p50_days":36,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania","Cluj-Napoca, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Kanban","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-08T10:23:24Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T12:36:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"As a Consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.\nJob responsibilities\nYou will work with incident management process and tools.\nYou will use complex application systems and find your way through them to debug a business impacting issue.\nYou will follow standards and best practices to bring operational efficiencies, stability and availability of the system.\nYou will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.\nYou will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.\nYou will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response.\nYou will apply the latest technology thinking from our Technology Radar to solve client problems.\nJob qualifications\nTechnical Skills\nYou have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell.\nYou understand how to use debugging tools and how to troubleshoot issues with the code.\nYou have experience working with relational or non-relational databases.\nYou have experience working with CI/CD tools such as Jenkins or Azure pipelines.\nYou have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana .\nYou are comfortable with Agile methods such Scrum and/or Kanban.\nYou have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested.\nProfessional Skills\nYou have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders.\nYou have good communication and articulation skills.\nYou have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.\nYou are resilient in ambiguous situations and can approach challenges from multiple perspectives.\nYou are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements.\nOther things to know\nLearning & Development\nThere is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.\nResponsible Use of AI in Recruitment\nAt Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.\nCrucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.\nWe are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.\nAbout Thoughtworks\nThoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. 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