{"id":551184,"url":"https://alion.io/job/thoughtworks-senior-systems-support-engineer-2","title":"Senior Systems Support Engineer","company":{"id":6249,"name":"Thoughtworks","domain":"thoughtworks.com","url":"https://alion.io/company/thoughtworks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0.067,"time_to_fill_p50_days":36,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Kanban","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-25T06:26:08Z","employer_posted_date":null,"last_verified_at":"2026-08-25T06:26:08Z","board_verified":false,"closed_at":null,"days_open":48,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":48},"description":"As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.\nJob responsibilities\nYou will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.\nYou will understand complex application systems and find your way through them to debug a business impacting issue.\nYou will follow standards and best practices to bring operational efficiencies, stability and availability of the system.\nYou will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients.\nYou will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.\nYou will efficiently use DevOps tools and practices to deploy and run software.\nYou will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.\nYou will apply the latest technology thinking from our Technology Radar to solve client problems.\nJob qualifications\nTechnical Skills\nYou have experience working on programming languages such as Node,react an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell.\nYou have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.\nYou must possess strong debugging and triaging skills to troubleshoot code effectively.\nYou have experience working with relational databases such as MS SQL, MySQL or PostgreSQL.\nYou have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines.\nYou have experience working with relational or non-relational databases.\nYou have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions.\nYou have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.\nYou are comfortable with Agile methods, such as Scrum and/or Kanban.\nProfessional Skills\nYou enjoy influencing others and always advocate for technical excellence while being open to change, when needed.\nYou have good communication and articulation skills.\nYou have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.\nYou are resilient in ambiguous situations and can approach challenges from multiple perspectives.\nYou advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting.\nYou advocate for security best practices and implementation of the same.\nYou can guide and mentor junior-level consultants.\nYou are willing to be part of a rotation- and need-based 24x7 available team.\nOther things to know\nLearning & Development\nThere is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.\nAbout Thoughtworks\nThoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. 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