{"id":1555705,"url":"https://alion.io/job/thread-magic-inc-sales-development-representative","title":"Sales Development Representative","company":{"id":2035349,"name":"Thread Magic, Inc.","domain":"getthread.com","url":"https://alion.io/company/getthread","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-09-30T01:55:40Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T03:09:13Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Thread\nNo one wants to feel like just another number-especially when they need help with an urgent issue at work.\nBut, in a world where we can connect with family, friends, our favorite brands, and sometimes even celebrities on-demand, most service providers still ask users to drop what they’re doing, look for contact information, and choose one of two support options: bad, or worse. Either call a 1-800 number and sit on hold, or email [  () and wait for a reply.\nAt best, the user’s real-time request for help turns into [Ticket: #####] in the queue; and, in an industry where service is the product, the provider signals quite clearly which customer will always matter most: “Next in line.”\nAt Thread, we’re on a mission to help IT service providers turn users’ worst workdays into moments of magic. We’re a VC-backed startup built by high-performance technologists with fundamental passion for service. Our heroes are people who feel most alive when doing what they’re great at in service of other people*.* We believe every thread is a call to adventure, and nothing delights us more than helping our partners deliver delightful service experiences that brighten user journeys.\nWhat You'll Do\nThis position is quota carrying.\n\nCall and email prospective customers; 60+ calls per day expected.\n\nWork to qualify marketing leads and respond to day-to-day inquiries generated from marketing.\n\nTeach prospects the benefits of Thread (training will be provided).\n\nConduct Pre/Post-sale activities; setup and attendance at tradeshows and in-person events.\n\nIdentify customers need and share how Thread can assist them.\n\nCommunicate with co-workers through e-mail, Slack and/or verbally.\n\nAdapt to change productively and handle other essential tasks as assigned\n\nWhat You Should Have\nAny Managed Service Provider experience and or MSP channel products is a plus.\n\nPrevious experience working for, or selling to IT Managed Services Providers (MSP) is a plus.\n\nStrong in-person and on-screen presentation skills.\n\nExceptional customer service skills.\n\nExcellent phone, verbal and written communication skills.\n\nExperience with HubSpot is nice but not mandatory.\n\nMust be authorized to work in the United States.\n\nMust be able to travel.\n\nWho You Are\nYou are an innovator, collaborator and life-long learner.\n\nYou are radical, intentional, and customer-crazy.\n\nYou are great at time management & multitasking.\n\nYou have a bias for action and seek novel ways to improve your surroundings.\n\nYou approach challenges with an open mind and are willing to experiment, fail fast, learn and iterate.\n\nWhat we Offer\nCompetitive salary and benefits\n\nOpportunities for growth within the company\n\nA collaborative and innovative work 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