{"id":1974510,"url":"https://alion.io/job/thresholds-desk-clerk-supervisor","title":"Desk Clerk Supervisor","company":{"id":182079,"name":"Thresholds","domain":"thresholds.org","url":"https://alion.io/company/thresholds-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":127000,"period":"year","method":"role_country_seniority_unknown","sample_n":11930},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T20:18:57Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T10:57:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Safe Haven is a low barrier housing option for people experiencing chronic and unsheltered homelessness. The members we support have significant chronic mental illness where other traditional housing models would not work . This housing facility is staffed 24/7.\nDo you want a rewarding job in mental health? Thresholds makes a difference for people who live with severe mental illness and our desk clerk teams ensure that Thresholds locations are safe and welcoming to both staff and Thresholds clients.\nAs a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safety by monitoring security cameras, holding residents accountable to community rules, and making sure doors are locked and closed. You will contribute to client recovery by conducting wellness checks, providing de-escalation, and communicating with clinical teams verbally and through records.\nYou will create the desk clerk schedule, contact substitutes when coverage is needed, and personally provide coverage if a substitute cannot fill the shift. You will make sure the desk clerk team is fully staffed by participating in the interviewing, hiring, and onboarding process for new desk clerk staff, as well as providing ongoing supervision to your team. Additionally, you may support your location’s needs by distributing mail to clients, submitting work orders to facilities, preparing units and new residents for move-ins, conducting safety drills, and/or assisting with building certifications and inspections.\nThe culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development will deepen your knowledge and expand your knowledge of mental health in harm reduction, trauma-informed care, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization.\nTo succeed in this role, you need:\nPassion for mental health advocacy\nExcellent communication and teaching skills\nAdaptability to staff and client needs\nStrong time management, organization, and problem-solving\nTo be at least 21 years old\nHigh school diploma or GED certificate\nWork Availability TUESDAY - SATURDAY 3:00 PM - 11:00 PM ( Required to be ON CALL at TIMES, in addition to varying shifts)\n Must be able to work at both locations ( 4940 N. Winthrop & 3216 N. Cicero )\n\nWhat sets Thresholds apart:\nCompetitive pay - Base Rate: $21.00 hourly / $43,680 annually\nGenerous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)\nDental insurance, vision insurance, choice of 4 medical insurance plans\n403(b) retirement plan with 3% employer match \nRobust employee assistance program (EAP)\nCell phone reimbursement (up to $50/month)\nPublic service loan forgiveness \nThresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.\nOne of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.","description_format":"text","description_chars":3458,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Growth opportunities","Health insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-06T20:49:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/thresholds-desk-clerk-supervisor","json_url":"https://alion.io/job/thresholds-desk-clerk-supervisor.json","meta":{"generated_at":"2026-10-13T14:07:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21747,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182079},"rest":"https://alion.io/mcp/rest/get_company?id=182079"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthresholds-desk-clerk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthresholds-desk-clerk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthresholds-desk-clerk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thresholds-desk-clerk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthresholds-desk-clerk-supervisor"}]}