{"id":1608210,"url":"https://alion.io/job/thresholds-service-coordinator","title":"Service Coordinator","company":{"id":182079,"name":"Thresholds","domain":"thresholds.org","url":"https://alion.io/company/thresholds-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51200,"max":56200,"currency":"USD","period":"year","gross":null,"usd_annual":56200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Supervision","optional":false}],"status":"live","first_seen_at":"2026-09-24T16:12:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-12T23:09:01Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"The Service Coordinator, Continuum of Care reports to the Team Leader, Service Integration and is responsible for coordinating referrals and linkages to clinically indicated services supporting housing retention and eviction prevention within the Quality department for the Continuum of Care (COC) Program. The Service Coordinator’s role supports providers through an integrated approach to case management and community outreach while implementing program improvements that strengthen care management, member access, and health outcomes. This role additionally ensures quality of data reporting and project performance outcomes, including increasing income and non-cash benefit measures.\nESSENTIAL DUTIES & RESPONSIBILITIES\nSupports the mental and physical health care of members on an assigned caseload.\nClosely coordinates care with member’s mental health, physical health, and/or substance use providers.\nWorks closely with community resources and organizations to coordinate member services.\nProvides support and attempts to remove common obstacles and barriers to outpatient care.\nFacilitates member outreach, engagement, linkage, referrals, coordination, and follow up for mental health, physical health, and substance use services and supports.\nIdentifies gaps in care for members and arranges appropriate and timely resolution with internal and external agencies.\nIdentifies risk factors related to relapse and develops relapse prevention plans and strategies in conjunction with clinical consultation.\nAdvocates for members who may be vulnerable or need additional support.\nProvides member education on common mental health, physical health, and substance use disorders.\nProvides brief interventions using evidence based psychosocial treatments, (CBT, MI) as clinically indicated.\nParticipates in regularly scheduled caseload consultation. These consultations will primarily focus on members who are new to treatment, difficult to engage, or who are not improving as expected.\nEnsures grant compliance with program targets by identifying and linking participants who are in need of income, employment, or are eligible for benefits and assists in connection to employment services and coordinates mainstream benefits applications.\nEnsures compliance with service delivery, data quality, and program outcomes for permanent supportive housing programs.\nCollaborates closely with Thresholds Housing Administration, HMIS data administrator and Grants Accounting Team through the submission of partner service reports.\nCompletes eligibility and needs assessment of referrals from the Coordinated Entry System (CES).\nMonitors service delivery of project service partners to program participants, including reviewing personnel activity reports.\nConducts annual audits and files reviews for partner agency service providers.\nProvides accurate and timely information to their supervisor(s) on all topics and issues related to the project operations and wellbeing.\nOther duties as assigned.\nMARGINAL DUTIES & RESPONSIBILITIES\nMay be required to assist in evaluation of clinical performance outcomes through reporting data to systems integration specialist and team.\nMay be responsible for assuring that all appropriate safeguards are in place with regard to the confidential files maintained within the Housing Administration. All records are to be maintained in such a fashion as to prevent unauthorized access as well as to reasonably protect them from fire, water damage or other hazards. Electronic records will be backed-up in accordance with agency guidelines.\nEDUCATION\nBachelor’s degree in social work, psychology or closely related field required.\nMaster's degree in social work, counseling or a closely related field preferred.\nEXPERIENCE\nTwo (2) years of relevant work experience in mental health is required.\nCase management knowledge and experience in a healthcare setting, including utilization management is preferred.\nDemonstrated knowledge of community service providers.\nExperience with Motivational Interviewing.\nSKILLS/CERTIFICATIONS\nMust be at least 21 years old.\nCurrent and valid driver’s license required.Subject to annual Department of Motor Vehicles license verification. \n\nDaily access to a personal car required.Must obtain and maintain $100,000/$300,000/$100,000 bodily injury and liability insurance. Subject to validation every six months.\n\nWillingness to provide transportation to clients in personal car is required.\nExperience at working both independently and in a team-oriented, collaborative environment.\nDemonstrated proficiency in the use of e-mail, data reporting, recordkeeping, and MS Office applications.\nFamiliarity with policies, procedures and priorities of community Continua of Care.\nFamiliarity with policies and procedures of funding agencies such as but not limited to HUD, DFSS, Illinois Division of Mental Health and other project funding sources.\nWhat sets Thresholds apart:\nCompetitive pay - Salary Range: $51,200 - $56,200 annuallyBased on education, experience, and licensure\n\nGenerous PTO (9 federal holidays, 8 days of sick leave, 3 personal days, 15 days of vacation)\nDental insurance, vision insurance, 4 medical insurance plans\n403(b) retirement plan with 3% employer match \nRobust employee assistance program (EAP)\nCell phone reimbursement (up to $50/month)\nMileage reimbursement \nPublic service loan forgiveness \nSupervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)\nReimbursement for licensure fees\nThresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.\nOne of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.","description_format":"text","description_chars":5949,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-01T20:01:32Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.777,"p_room":0.75,"age_days":17,"expected_fill_days":23,"reasons":["conf:1","velocity","win:late","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":56200,"is_top_pay":true},"html_url":"https://alion.io/job/thresholds-service-coordinator","json_url":"https://alion.io/job/thresholds-service-coordinator.json","meta":{"generated_at":"2026-10-13T02:14:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182079},"rest":"https://alion.io/mcp/rest/get_company?id=182079"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthresholds-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthresholds-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthresholds-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thresholds-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthresholds-service-coordinator"}]}