{"id":2069499,"url":"https://alion.io/job/thrive-global-customer-success-associate","title":"Customer Success Associate","company":{"id":33989,"name":"Thrive Global","domain":"thriveglobal.com","url":"https://alion.io/company/thrive-global","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Monday.com","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:46:17Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T14:41:40Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes - one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps - small, science-backed steps to improve health and productivity - have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.\nThe Customer Success Associate (CSA) is an excellent opportunity for anyone looking to build a career in Customer Success. CSAs at Thrive are an integral part of the Customer Success team, supporting our Customer Success Managers and Customers with a variety of customer activities across our Cultural Activation and Technology offerings. These activities can range from webinar/event scheduling and support, working with cross functional teams, delivering product demos, and basic platform customizations.\nThe Customer Success Associate will help enhance processes, workflows, and automations that drive internal efficiencies. This role will up-level the effectiveness of our Customer Success Team, and deliver greater value to our customers.\nHow You'll Contribute\nOversee webinar scheduling, and serve as a liaison between Customer Success Managers (CSMs) and Facilitators.\nSupport virtual events with scheduling, preparation, tech checks, introducing facilitator(s), managing live chat, and launching poll questions/surveys.\nSupport live events by scheduling, event preparation, and logistics, including attending live events as a representative of Thrive. \nAnalyze customer webinar registration/attendance data, and highlight overall product adoption through Thrive App statistics.\nCapture “Thrive Champions” by recording quotable content throughout live customer webinars. \nPartner with Design, Content, and Localization to submit briefs, manage turnaround, and review assets.\nBuild and launch platform customizations including Challenges, Banners, and Messages.\nIdentify opportunities to improve our process end-to-end.\nWho You Are\nYou are detail-oriented, energetic, and excel at being helpful to both customers and colleagues. \nYou have experience with managing multiple calendars in various time zones and are comfortable scheduling at a global level.\nYou love the fast pace and excitement of a high-growth environment.\nYou’re obsessed with organization, meeting project deadlines, and delivering high-quality customer interactions.\nYou’re someone who enjoys learning new technologies and has experience working across different web platforms (customer support and project management tools especially!)\nQualifications & Skills\nBachelor’s degree from an accredited college or university required.\nStrong communication, analytical, problem-solving, and project management skills.\nExperience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft products (Powerpoint, Excel).\nWorking knowledge of other data and/or customer management tools like Coda and Looker is a plus.\nExperienced in coordinating multiple events and schedules with precision and in a timely manner.\nComfortable communicating with executives both internally and externally.\nA track record of building trust amongst peers to help deliver exceptional client-facing experiences.\nEquipped with an exceptional ability to prioritize, manage time and anticipate needs.\nA history of organizational excellence and a desire to continuously evaluate and improve existing processes.\nComfortable receiving and providing compassionately direct feedback.\nPassionate about changing how we work and live.\nPassion for customer success.\nProblem-solving mindset and entrepreneurial spirit.\nWhat We Offer:\n Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.\n Career Growth: Develop within the company and help shape our growth strategy.\n Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.\n Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.\n Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.\n Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge - including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.\nCompensation:\nBase compensation for this role will likely fall in the $75,000-$85,000 range.\nPlease note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.\nThrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.\nThrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.\nThrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.","description_format":"text","description_chars":5964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Wellness Programs"],"lifecycle":[{"event":"open","at":"2026-10-08T05:46:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":14,"expected_fill_days":69,"reasons":["conf:2","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/thrive-global-customer-success-associate","json_url":"https://alion.io/job/thrive-global-customer-success-associate.json","meta":{"generated_at":"2026-10-22T16:14:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33989},"rest":"https://alion.io/mcp/rest/get_company?id=33989"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthrive-global-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthrive-global-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthrive-global-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thrive-global-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthrive-global-customer-success-associate"}]}