{"id":2465267,"url":"https://alion.io/job/thrive-global-operations-manager-global-strategic-accounts","title":"Operations Manager, Global Strategic Accounts","company":{"id":33989,"name":"Thrive Global","domain":"thriveglobal.com","url":"https://alion.io/company/thrive-global","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T16:29:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-03T07:20:36Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes - one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps - small, science-backed steps to improve health and productivity - have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visitwww.thriveglobal.com.\nThe Operations Manager oversees the day-to-day delivery of one of Thrive’s largest global enterprise accounts. This role manages a distributed team of Wellbeing Coordinators and directs the work of contract Health Coaches assigned to the account.\nThe Operations Manager enables coordinators and coaches to execute campaigns, live sessions, and other program activities across regions. They establish clear expectations, resolve operational issues, and maintain consistent quality while accommodating local needs. This role partners closely with the Program Manager on delivery plans and capacity, the Account Director on account priorities and escalations, and the Director of Coaching Operations on coaching standards and quality.\nThe Program Manager owns what the program delivers and when. The Operations Manager owns how it is delivered, who delivers it, and whether the team has sufficient capacity. Any unresolved conflicts or competing priorities are escalated to the Account Director.\nHow You'll Contribute\nLead the Delivery Team\nHire, onboard, manage, and develop the global team of Wellbeing Coordinators. \nSet clear responsibilities and expectations, give regular feedback, and address performance concerns. \nLead the contract coaching team day to day: set program goals, define what success looks like, give clear guidance on live events (what to present, when, and how), and align coaches' work to account strategy. \nAssign and schedule coaches across coaching, live sessions, and fitness classes. \nRun regular team meetings and 1:1s with coordinators and coaches. \nManage workloads and coverage across regions and time zones. \nDevelop areas of specialty within the coordinator team while maintaining coverage for core responsibilities. \nManage Program Delivery\nOwn the delivery standards for how events, outreach, and results are scheduled, tracked, and reported across all regions. Approved regional flexibility sits within those standards. \nOversee the day-to-day delivery of campaigns, webinars, events, employee communications, coaching, and community activities. \nWork with coordinators and coaches to turn the program roadmap into regional delivery plans, clear priorities, and operational goals. \nBuild the templates, checklists, and playbooks coordinators use to prepare and run scheduled activities, and hold the team accountable to them. \nMaintain processes that support consistent delivery across regions. \nSpot delivery issues early and coordinate a quick response for the client and participants. \nOwn Capacity and Operational Decisions\nTrack team availability, coaching utilization, and upcoming delivery commitments so the Program Manager can plan against capacity. \nRecord what was delivered against contracted commitments and provide operational data to the Program Manager for client reviews. \nMonitor how each type of program activity (workshops, movement classes, webinars, tabling) performs by region, and own decisions on regional programming mix within the roadmap. Bring recommendations that change the roadmap to the Program Manager. \nResolve day-to-day delivery issues. Flag requests that would change program priorities to the Program Manager, and changes to account scope or resources to the Account Director. \nMaintain the account’s operational playbook, including procedures, onboarding materials, and escalation paths. \nMaintain the team’s operational trackers and coordinate access to Thrive and client systems with IT and Security. \nOversee Coaching Operations and Partners\nPartner with the Director, Coaching Operations, who owns coach certification, coaching methodology, quality standards, coaching product operations (booking and platform issues), coaching usage reporting, and coachee pipeline and retention. The Operations Manager owns coach leadership, live event guidance, program mix, and regional programming decisions. \nManage the day-to-day relationship and budget for coaching vendors and contractors, partnering with People and Legal on contracts and scope of work. \nManage the day-to-day business relationship with coaching vendors and contractors, partnering with People and Legal on contracts and scope of work. \nMake sure assignments stay within each contractor’s agreed scope and route performance concerns through the appropriate channels. \nImprove Delivery Quality\nMonitor service quality, participant feedback, and team performance. \nWork with the Program Manager to address recurring delivery issues and bring regionalfeedback into future plans. \nImprove workflows and team practices to make delivery more reliable and improve the participant experience. \nPartner with the Director, Coaching Operations on coaching quality concerns.\nWho You Are\nYou’re an empathetic people leader who sets clear expectations, gives useful feedback, and helps teams grow. \nYou give regional teams room to make local decisions while maintaining consistent standards. \nYou can coordinate employees and contract coaches to deliver a complex program reliably. \nYou take ownership of delivery quality and look for practical ways to improve it. \nDecision Rights \nYou decide: coach and coordinator assignments, scheduling and coverage, regional programming mix within the roadmap, delivery process changes \nYou recommend: roadmap changes (to the Program Manager); vendor spend beyond plan (to the Account Director) \nYou escalate: anything that changes contracted scope, budget, or headcount (to the Account Director) \nQualifications & Skills\nBachelor’s degree from an accredited college or university required.\n5+ years of experience in program or service delivery operations, including 3+ years of direct people management. \nBased in Europe, or able to consistently work hours overlapping with EMEA and APAC teams. \nExperience leading and developing a distributed team across regions or time zones. \nExperience overseeing ongoing client programs with multiple activities, stakeholders, and delivery commitments. \nExperience coordinating contractors or specialized service providers, and planning coverage and capacity across a team. \nAbility to build clear delivery processes, quality measures, and escalation paths.\nExperience using service data and participant feedback to improve delivery, and resolving issues with client and internal stakeholders.\nWhat We Offer:\n Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.\n Career Growth: Develop within the company and help shape our growth strategy.\n Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.\n Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.\n Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.\n Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge - including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.\nCompensation:\nBase compensation for this role will likely fall in the $130,000-$160,000 range.\nPlease note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.\nThrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.\nThrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.\nThrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.","description_format":"text","description_chars":9009,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Wellness Programs"],"lifecycle":[{"event":"open","at":"2026-10-13T18:23:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":20,"expected_fill_days":69,"reasons":["conf:2","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/thrive-global-operations-manager-global-strategic-accounts","json_url":"https://alion.io/job/thrive-global-operations-manager-global-strategic-accounts.json","meta":{"generated_at":"2026-11-03T10:28:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33989},"rest":"https://alion.io/mcp/rest/get_company?id=33989"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthrive-global-operations-manager-global-strategic-accounts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthrive-global-operations-manager-global-strategic-accounts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthrive-global-operations-manager-global-strategic-accounts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thrive-global-operations-manager-global-strategic-accounts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthrive-global-operations-manager-global-strategic-accounts"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2465267}},{"tool":"search_jobs","arguments":{"company":"thriveglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2465267},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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