{"id":2560397,"url":"https://alion.io/job/thrive-managed-services-client-support-engineer-1-2","title":"Client Support Engineer 1","company":{"id":179780,"name":"Thrive Managed Services","domain":"thrivenextgen.com","url":"https://alion.io/company/thrive-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0.182,"time_to_fill_p50_days":34,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairfax, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":42000,"currency":"USD","period":"year","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:28:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T12:11:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nThrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.\nThrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset-and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!\nPosition Overview\nPerform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.\nPerform quality work within deadlines with or without direct supervision.\nInteract professionally with other employees, customers and suppliers.\nWork effectively as a team contributor on all assignments.\nWork independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.\nRequirements\nWorkstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations\nInstall OS; test configuration; run diagnostics\nConfigure computers and devices for network\nImage computer systems\nInstall updates and scripts\nRun diagnostics, repair and test computer equipment/devices\nAct as the first level support for customer technology problems and identify root causes, resolve,\nand monitor technology support requests in a timely, effective, and professional manner\nProperly escalate and document unresolved queries to the next level of support\nRegularly maintain internal service ticket and time entry information\nQualifications\nSome college or equivalent experience; technical coursework\nEntry level with some prior experience providing technical support in a business environment.\nWindows OS experience\nHands on and practical knowledge of networks and computer systems.\nExcellent oral and written communications skills with customers and peers; tactful and effective\ncustomer communications.\nStrong team player\nAbility and willingness to evaluate and learn new technologies and apply them effectively.\nPrevious position with customer service experience.\nBase Salary Range: $40,000 - $42,000\nActual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.","description_format":"text","description_chars":2662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed Security","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-14T20:28:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/thrive-managed-services-client-support-engineer-1-2","json_url":"https://alion.io/job/thrive-managed-services-client-support-engineer-1-2.json","meta":{"generated_at":"2026-10-15T14:42:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22351,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179780},"rest":"https://alion.io/mcp/rest/get_company?id=179780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthrive-managed-services-client-support-engineer-1-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthrive-managed-services-client-support-engineer-1-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthrive-managed-services-client-support-engineer-1-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thrive-managed-services-client-support-engineer-1-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthrive-managed-services-client-support-engineer-1-2"}]}