{"id":467925,"url":"https://alion.io/job/thrive-managed-services-client-support-engineer-spanish-speaking","title":"Client Support Engineer (Spanish Speaking)","company":{"id":179780,"name":"Thrive Managed Services","domain":"thrivenextgen.com","url":"https://alion.io/company/thrive-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0.125,"stale_share":0.125,"repost_share":0.625,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":121000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Outlook","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-11-04T07:38:05Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"Position Summary:\nAs a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client’s environment. Your primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.\nPrimary Responsibilities:\nServe as the primary onsite technical support resource for one of our customer locations, providing day-to-day IT support and customer service while working within the client’s environment and culture \nProvision iPads and other mobile/computing devices for new employees, including setup of user accounts, software installation, and configuration to client standards \nHandle iPad returns, shipping, and receiving; ensure accurate inventory updates and physical device tracking \nProvide in-person guidance and demonstrations to end users on how to use their new devices effectively (iPads, Windows computers, etc) \nTroubleshoot and resolve onsite issues with hardware, software, and connectivity as they arise \nEscalate support requests to support engineers after initial troubleshooting when unable to resolve the issue within specified timeframes and guidelines \nAct as a liaison between the client and third-party vendors (e.g., Lenovo, Apple, Dell) for device replacements or warranty service \nHandle unboxing, boxing, and preparing IT equipment for deployment, shipping, or internal transfer \nMaintain clear communication with the client's IT leadership and internal teams regarding inventory, asset tracking, device readiness, and support needs \nConduct new hire onboarding and termination processing, including provisioning accounts and devices for new hires and collecting/decommissioning equipment for terminations. \nDocument all device setups, support actions, and configurations accurately within the PSA (ticketing) system \nEnsure adherence to service level agreements (SLAs), internal policies, and security protocols \nKeep accurate records of work performed, time spent, and equipment handled through timesheets and ticketing notes \nConduct regular touchpoints with key client contacts to stay aligned on priorities and escalate needs appropriately \nProvide field support and training at satellite office locations as needed, including occasional travel \nAssist in maintaining and organizing physical inventory of IT equipment and associated tracking logs \nMaintain an organized, clean space while onsite at the assigned customer location \nAny other duties and tasks that are required by the Company \nRequirements\nBasic Qualifications:\nBachelor’s Degree, Technical Degree or equivalent work experience \nExcellent problem solver; able to prioritize and coordinate between tasks \n1-3+ years desktop support experience \nMust be bilingual - English and Spanish speaking\nKnowledge of mobile device configurations and troubleshooting \nExperience installing, troubleshooting and customizing M365 including Outlook configurations \nExperience troubleshooting workstation hardware issues \nKnowledge and experience with Active Directory and Entra AD. \nAbility to articulate technical information and convey to non-technical people \nPassionate about delivering excellent customer service \nMust be able to work effectively in a team environment as well as alone \nExcellent written and oral communication skills \nIs available to work after hours when necessary or for on call rotation if applicable \nOther Preferred Technical Knowledge\nIn depth knowledge of Windows OS (7, 8.1, 10, 11) \nExperience with Windows Server \nExperience with monitoring and remote management tools \nExperience with Apple OS \nExperience with VMWare \nExperience with iOS and Android OS \nPreferred Certifications:\nCompTIA A+ (220-1101) \nCompTIA A+ (220-1102) \nCompTIA Net+ \nMimecast Level 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