{"id":3742755,"url":"https://alion.io/job/thrive-managed-services-enterprise-technical-account-manager-2","title":"Enterprise Technical Account Manager","company":{"id":179780,"name":"Thrive Managed Services","domain":"thrivenextgen.com","url":"https://alion.io/company/thrive-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":78,"open_postings":6,"ghost_share":0.167,"stale_share":0.167,"repost_share":0.5,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Luton, United Kingdom","Mansfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"closed","first_seen_at":"2026-11-04T12:16:32Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T13:49:32Z","board_verified":false,"closed_at":"2026-11-05T13:49:32Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!\nPosition Overview\nDedicated liaison and technical program management expertise to empower enterprise clients.\nEnterprise Technical Account Management Services are subscribed at the client level contingent upon client's service composition, ongoing growth, initiatives, strategic, and technical program management needs.\nThe general scope of Enterprise Technical Account Management includes a combination of consultation, discovery, advisory, and status group sessions/meetings; partnering with client's stakeholders and executives to define, drive, coordinate, execute, and communicate priority initiatives.\nThese one-on-one and group sessions, phone inquiries, and a technical assistance program create a tailored curriculum-based approach as described below.\nThrive will provide recommendations and guidance in alignment With Thrive NextGen platform Services.\nPrimary Responsibilities\nPrimary customer point of contact and tactical liaison\nCommunication and coordination champion\nPriority initiative/roadmap progress tracking\nIntimate understanding of customers workflows, business process, policy, and procedures\nEngage with and understand how users interface with technology\nTechnical program Management\nProvide Recurring Account Reviews\nEstablish program milestones, drive alignment towards a common vision, and execute on business & strategic goals\nCoordinate communications for alignment, understanding, and resolution of issues and project constraints\nDefine and communicating the program charter, roles, tasks, milestones, budgets, and success measures\nEnsure definition, alignment and focus on priority initiatives\nCreate and modify business and technical documentation for planning and reporting purposes\nDiscover\nDevelop and maintain a deep functional knowledge of client's business operations, goals, technical challenges, and critical infrastructure\nSignificant customer immersion and team integration (physical, on-site presence if and when possible)\nParticipate in executive and senior leadership planning and progress client meetings\nUnderstand customer's workflows, process, policy, procedure, and how users interact with technology\nProvide guidance and technology recommendations for planned business needs (growth, relocation, new initiatives)\nCoordinate with Thrive's project, security, network, and service delivery teams to ensure alignment with prioritized business objectives and initiatives\nAssess\nSchedule & conduct technical business conversations in alignment with client's business technology drivers and ongoing internal programs\nReview current business & technology trends and offer Thrive Platform solutions to address and remediate\nAssess business risk and potential opportunities within their IT environment and provide technical solutions and mitigation recommendations\nAssist with account technical due diligence services\nAssist with cyber insurance compliance\nAssist with vendor selection\nStrategy\nAssist with strategic guidance by aligning Thrive products and services with customeds business goals, objectives, and technology direction\nProvide insight to help mitigate risk with Thrive Platform products and services\nAssist with new technology/solution environment readiness\nAssist with budget forecasting and financial cost analysis reports and documentation\nRequirements\n3+ years' experience in a Technical Account Manager, Service Delivery Manager, Customer Success, Project Management, or similar client-facing technology role.\nProven experience managing enterprise customer relationships and acting as a trusted technology advisor.\nStrong understanding of Managed Services, Cloud Technologies, Cyber Security, Networking, and IT Infrastructure.\nExperience leading customer business reviews, roadmap planning sessions, and executive stakeholder meetings.\nAbility to translate business objectives into practical technology solutions and recommendations.\nStrong project coordination and organisational skills, with experience managing multiple initiatives and priorities.\nExcellent communication, presentation, and documentation skills, with the ability to influence stakeholders at all levels.\nPreferred Qualifications\nITIL Foundation, PRINCE2, AgilePM, PMP, or similar professional certification.\nExperience working within a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), or technology consulting environment.\nMicrosoft certifications in Azure, Microsoft 365, Security, or Modern Work technologies.\nDegree-level education or equivalent professional 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