{"id":467897,"url":"https://alion.io/job/thrive-managed-services-platform-team-lead-digital-platforms","title":"Platform Team Lead, Digital Platforms","company":{"id":179780,"name":"Thrive Managed Services","domain":"thrivenextgen.com","url":"https://alion.io/company/thrive-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0.1,"stale_share":0,"repost_share":0.3,"time_to_fill_p50_days":27,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sarasota, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":148000,"max_usd":259000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-27T06:24:16Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About Us\nThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon \"next generation\" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at \"a job\" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a \"work hard, play hard\" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!\nPosition Overview\nWe are seeking a highly experienced Platform Team Lead(ServiceNow platform) to design, develop, and optimize end-to-end solutions on the ServiceNow platform. In this role you will lead and mentor a team of developers, ensure high-quality and well-documented delivery, and partner closely with service owners, process owners, and cross-functional teams. You will drive solution design, lead requirements sessions, perform code reviews, deliver demos, present at Change Control Boards, and oversee deployments - all while remaining hands-on. Supporting a multi-tenant, domain-separated platform on a 24x7 basis, the role requires deep expertise in ServiceNow architecture, third-party integrations, and full SDLC execution, combined with strong problem-solving skills and a proven ability to enhance platform performance and reliability in complex enterprise environments.\nResponsibilities\nLead and mentor the ServiceNow platform team - providing development best practices, technical coaching on scripting, code reviews (including work delivered by partners and internal developers), and enforcement of coding standards and architectural guidelines - while fostering a culture of high performance, collaboration, and continuous learning.\nServe as a hands-on, servant leader, dedicating roughly 50% of time to direct development.\nLead the development lifecycle end to end - requirements gathering, solution design, configuration, customization, testing, documentation, and deployment - using both Agile and Waterfall practices.\nArchitect and design scalable ServiceNow solutions, translating business, functional, and technical requirements into solution designs, architecture documentation, and ServiceNow roadmaps aligned with platform best practices.\nDevelop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting; integrate ServiceNow with enterprise systems (e.g., Workday, ADP, ERP, HRIS, and third-party tools) via REST/SOAP, MID Server, and JDBC.\nLead platform upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules.\nMaintain and support a domain-separated ServiceNow environment, ensuring proper data segregation, delegated administration, and tenant-level configuration across customer domains.\nEnsure 24x7 availability, performance, security, compliance, and governance of the platform - monitoring instance health and usage, troubleshooting complex issues, performing performance tuning, and supporting capacity planning.\nLead proactive monitoring and incident response across the platform, driving rapid resolution of production-impacting issues and maintaining service-level agreements.\nMaintain data quality across integrations, including data loads, transformations, and maintenance across connected systems.\nSupport governance and change processes, including demos, Change Control Board (CCB) presentations, and release planning.\nAdvise stakeholders on ServiceNow capabilities, limitations, and optimal use, and collaborate with service owners, process owners, solution architects, and delivery managers to deliver high-quality solutions that accelerate digital transformation.\nCreate technical documentation, requirements definitions, and specifications, and provide stakeholder training as needed.\nStay current with ServiceNow releases and recommend enhancements to maximize platform capability.\nRequirements\nRequired Qualifications\n7+ years of IT experience, including a minimum of 5 years of ServiceNow development and architecture experience, with a track record of leading end-to-end solution design, custom application development, and developer mentorship.\nDeep expertise across ServiceNow ITSM, CSM, CMDB, ITOM, and Domain Separation, including Discovery, Service Mapping, Custom Application development, UI Builder, and Now Assist.\nStrong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting.\nProven experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks.\nStrong working knowledge of core ServiceNow components: Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Release Management.\nDemonstrated track record in platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and maintaining instance governance.\nExperience supporting a multi-tenant, domain-separated platform in a managed-services or enterprise environment.\nStrong understanding of upgrade strategies, security models, access controls, and compliance requirements.\nExperience with ServiceNow Scoped Applications and custom application development.\nKnowledge of MID Server, LDAP, SSO, OAuth, and web services integration.\nExperience applying AI or automation to workflows, insights, or decision-making, with the ability to evaluate emerging platform capabilities.\nSkilled in Agile/Scrum and DevSecOps practices, with excellent problem-solving, communication, and stakeholder management skills and strong executive presence.\nAvailability to support a 24x7 platform, including participation in an on-call/pager rotation covering nights and weekends, and willingness to work extended support hours for upgrades, deployments, and critical incidents.\nBachelor's degree in Computer Science, Engineering, or a related field; Master's degree a plus.\nRequired Certifications\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Application Developer (CAD)\nPreferred Certifications\nITIL v3/v4 Foundation\nServiceNow Certified Implementation Specialist (CIS) - ITSM (and/or ITOM, HRSD, SPM)\nServiceNow Micro-Certification: Integration Hub Fundamentals\nServiceNow Advanced Administrator or Architect certifications\nAdditional CIS certifications in Discovery, Service Mapping, Software Asset Management, and Hardware Asset Management","description_format":"text","description_chars":6686,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Media","Information Technology","Managed Security","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-06T12:26:39Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.754,"p_room":0.28,"age_days":60,"expected_fill_days":27,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/thrive-managed-services-platform-team-lead-digital-platforms","json_url":"https://alion.io/job/thrive-managed-services-platform-team-lead-digital-platforms.json","meta":{"generated_at":"2026-10-27T08:57:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179780},"rest":"https://alion.io/mcp/rest/get_company?id=179780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthrive-managed-services-platform-team-lead-digital-platforms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthrive-managed-services-platform-team-lead-digital-platforms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthrive-managed-services-platform-team-lead-digital-platforms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thrive-managed-services-platform-team-lead-digital-platforms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthrive-managed-services-platform-team-lead-digital-platforms"}]}