{"id":1673640,"url":"https://alion.io/job/thrive-managed-services-systems-administrator-6","title":"Systems Administrator","company":{"id":179780,"name":"Thrive Managed Services","domain":"thrivenextgen.com","url":"https://alion.io/company/thrive-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-06T05:45:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":211000,"period":"year","method":"role_country_seniority_unknown","sample_n":3328},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-07T01:08:22Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About us:\nThrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.\nThrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset-and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!\nPosition Overview\nSystem Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.\nResponsibilities\nCommunicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. \nPerform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools. \nAnalyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution. \nSupport and troubleshoot diverse computing environments across a wide range of business clients. \nPerform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues. \nTroubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices. \nUtilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents. \nSet and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency. \nCommunicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience. \nProvide guidance to clients on applications, Thrive best practices, and general infrastructure standards. \nDevelop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement. \nIdentify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives. \nReview client environments for security best practices, proactively identifying risks and participating in change management activities. \nMonitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation. \nProvide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. \nRequirements\nProvide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. \nExperience supporting virtual desktops\n3-5 years in IT support/operations, including MSP or multi-tenant experience. \nDeep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint. \nCompetent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs). \nExperience with endpoint security (EDR/AV), backup/DR, patch management. \nProficient with PowerShell scripting and automation. \nStrong incident management, change control, and documentation. \nExcellent written and verbal communication, documentation, and time-management skills. \nAbility to work independently and collaboratively in a team environment. \nAvailability to work after hours or participate in on-call rotations as required. \nExcellent customer service skills \nPreferred Certifications\nCompTIA Network+ / A+ \nMicrosoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102) \nITIL v4 Foundation (modules)","description_format":"text","description_chars":4486,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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