{"id":2056805,"url":"https://alion.io/job/thrivent-mgr-money-canvas-coaching-operations","title":"Mgr, Money Canvas Coaching Operations","company":{"id":1761522,"name":"Thrivent","domain":"thrivent.com","url":"https://alion.io/company/thrivent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114731,"max":155224,"currency":"USD","period":"year","gross":null,"usd_annual":155224},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Looker","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T22:48:14Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"The Mgr, Money Canvas Coaching Operations serves as the business owner for Coaching Operations, accountable for the strategy, operating model, and performance of the delivery channel for Money Canvas, a free financial coaching program at Thrivent. This role owns the Coaching Operations roadmap and the systems, processes, and talent strategies that enable scalable, high-quality coaching experiences aligned to business objectives and customer needs.As a senior operational leader for Coaching Operations, they lead a geographically dispersed organization of Coach Managers and 40+ Money Canvas Coaches, driving coaching effectiveness, workforce engagement, service delivery, and operational performance outcomes. Operating within Thrivent's Product Operating Model, this role partners closely with Strategic Operations, Learning Operations, Product Management, Product Owners, Design, and Digital Engineering to influence priorities, improve coaching delivery, and drive adoption of new features and capabilities. As a member of the Money Canvas Operations leadership team, the role develops leaders, strengthens organizational culture, and helps define the strategic direction and long-term evolution of Money Canvas.\nDUTIES & RESPONSIBILITIES:\nResponsible for the Coaching Operations Discipline, partnering with other senior leaders on overall Money Canvas strategy while owning implementation and performance of the coaching delivery channel, ensuring alignment to Money Canvas business objectives, customer needs, and organizational priorities.\nLeads and develops a geographically dispersed organization of Coach Managers and Money Canvas Coaches, establishing leadership standards, accountability, workforce planning strategies, and a high-performance culture focused on growth, engagement, and operational excellence.\nAccountable for Coaching Operations outcomes, including coach engagement, coaching effectiveness, workforce retention, productive capacity, service quality, operational adoption, and other key performance indicators; defines success metrics and leads initiatives to improve outcomes through data-driven insights and continuous improvement.\nOwns the Coaching Operations performance management framework, including performance measures, talent calibration practices, organizational health indicators, leadership expectations, career progression programs, and workforce productivity standards.\nOversees day-to-day coaching operations, ensuring coaching capacity, service levels, quality standards, and customer experience outcomes align with forecasted demand and business goals.\nCo-owns the Money Canvas Operations roadmap with the Strategic Operations Manager, helping define priorities, sequence initiatives, and balance operational excellence, employee engagement, scalability, and strategic program objectives to maximize business value and organizational adoption.\nServes as the primary operational representative for the coaching delivery channel across Product, Engineering, Human Resources, and executive stakeholders, influencing strategic decisions and ensuring coach and user needs are reflected in roadmap priorities, discovery efforts, and solution design.\nPartners with Product Management, Product Owners, Design, Engineering, Strategic Operations, and Learning Operations teams to evaluate, pilot, implement, and drive adoption of new products, features, processes, and go-to-market initiatives that improve the coaching and user experience.\nPartners with the Director of Operations and Strategic Operations Manager to define and execute the strategic direction of the Money Canvas Operations organization, championing cross-functional collaboration, continuous improvement, data-driven decision making, and achievement of Money Canvas objectives and key results.\nQUALIFICATIONS & SKILLS:\nRequired:\nBachelor’s degree or equivalent experience.\n8+ years of experience operations management, customer-facing service delivery, product operations, or a related field, including experience owning strategy, operating models, and measurable business outcomes.\n5+ years of formal people leadership experience, including talent development, experience leading people managers and/or large distributed teams.\nProven experience influencing product roadmaps, operational roadmaps, or strategic portfolios in partnership with Product Managers, Product Owners, and Engineering Teams.\nProven experience defining and delivering against target metrics.\nProven ability to define strategic direction and translate strategy into executable initiatives.\nProven experience building, scaling, and developing high-performing teams in a remote or geographically dispersed environment.\nProven ability to define organizational strategy and translate strategic goals into operational plans, processes, and measurable outcomes.\nStrong track record of driving employee engagement, team culture, retention, and leadership effectiveness.\nExperience leading teams through change, ambiguity, and continuous evolution.\nStrong analytical and problem-solving skills with the ability to leverage quantitative and qualitative insights to inform decisions.\nExcellent organization and prioritization skills, with the adaptability to shift and ruthlessly prioritize workstreams\nExcellent written and verbal communication skills.\nStrong aptitude for MS Office Suite (Word, Excel, Powerpoint, Outlook, etc.)\nEagerness to collaborate with others.\nData-driven decision maker with strong judgement, accountability, and business acumen.\nPreferred:\nExperience overseeing large-scale organizations utilizing a human delivery channel with strong use of digital products.\nExperience working in organizations with a strong focus on end user experience.\nExperience in financial wellness, behavioral coaching, customer experience, or related fields.\nExperience using workforce management, quality assurance, and performance analytics to improve operational efficiency and service outcomes.\nFamiliarity with SQL based platforms such as Mode, Tableau, Databricks, or Looker.\nExperience working in high-growth, rapidly evolving, or startup-like environments.\nExperience in executional leadership roles in an Operations-heavy industry utilizing human delivery channels.\nExperience translating insights and strategies into actionable processes with responsibility for execution.\nExperience with operational excellence, continuous improvement, Lean, Six Sigma, Kaizen, or similar methodologies.\nPay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $114,731.00 - $155,224.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation,pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status,genetic information, or any otherstatus protected by applicable local, state,or federal law. This policy applies to all employees and job applicants.\nThrivent iscommitted to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to  or call 800-847-4836and request Human Resources.\n#Remote","description_format":"text","description_chars":8629,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-08T00:08:16Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.579,"p_room":0.55,"age_days":26,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":155224,"is_top_pay":true},"html_url":"https://alion.io/job/thrivent-mgr-money-canvas-coaching-operations","json_url":"https://alion.io/job/thrivent-mgr-money-canvas-coaching-operations.json","meta":{"generated_at":"2026-11-03T02:53:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761522},"rest":"https://alion.io/mcp/rest/get_company?id=1761522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthrivent-mgr-money-canvas-coaching-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthrivent-mgr-money-canvas-coaching-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthrivent-mgr-money-canvas-coaching-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thrivent-mgr-money-canvas-coaching-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthrivent-mgr-money-canvas-coaching-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2056805}},{"tool":"search_jobs","arguments":{"company":"thrivent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2056805},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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