{"id":3985348,"url":"https://alion.io/job/thrivent-servicenow-platform-administrator-engineer","title":"ServiceNow Platform Administrator (Engineer)","company":{"id":1761522,"name":"Thrivent","domain":"thrivent.com","url":"https://alion.io/company/thrivent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":81537,"max":110315,"currency":"USD","period":"year","gross":null,"usd_annual":110315},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-11-09T21:26:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:26:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The ServiceNow Platform Administrator is a key member of the ServiceNow Enterprise Service Management team, responsible for the day to day administration, maintenance, and health of the ServiceNow platform. This role is about 80% administration and 20% development, supporting ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric within a product operating model. You will own upgrades and releases, keep instances stable and secure, and partner with engineers and stakeholders to deliver reliable service.Key Responsibilities\nPlatform Administration\nPerform daily health checks and monitor alerts across production and non production instances\nOwn platform upgrades, patching, and release management\nManage instance clones and sub production environments\nInstall, maintain, and troubleshoot MID Servers\nActivate plugins and manage platform configuration\nPerform data imports and exports and resolve foundation and configuration data issues\nAccess and Security\nManage users, groups, and roles, including bulk updates and role delegation\nMaintain access control lists (ACLs) and platform security standards\nOperations and Support\nTriage the ServiceNow team queue and resolve or route incidents and requests\nCreate and manage change tickets in line with change management standards\nManage vendor cases through the ServiceNow Support portal\nParticipate in an on call rotation, including off hours support for patching, upgrades, clones, and major incidents\nITOM Event Management (L1)\nProvide first level triage and troubleshooting for Event Management and integrated monitoring tools\nEscalate to Level 2 and 3 resources and assist with onboarding non integrated sources\nDevelopment and Integrations\nBuild and maintain workflows using Flow Designer, IntegrationHub, and JavaScript\nSupport and troubleshoot integrations with third party systems\nMaintain catalog items, notifications, SLAs, and escalation matrices\nResearch and recommend automation for routine administration tasks\nReporting and Governance\nBuild and maintain dashboards and reports, including Performance Analytics\nSupport CMDB data quality and CSDM alignment\nDocument procedures in the Knowledge Base and Confluence\nProvide status updates in operational team meetings\nRequired Qualifications\n3 to 5 years of hands on ServiceNow administration experience, ideally in a large organization\nWorking knowledge of JavaScript, Flow Designer, and IntegrationHub\nExperience with upgrades, patching, clones, and instance management\nExperience with core ITSM processes: Incident, Problem, Change, Knowledge, and Service Catalog\nUnderstanding of ACLs, roles, and user and group administration\nExperience working in an agile environment\nStrong troubleshooting, problem solving, and critical thinking skills\nClear communication, including explaining technical topics to non technical partners\nNice to Have\nServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) a plus\nExperience with REST APIs, CSDM, or Now Assist\nExposure to IRM, SecOps (including USEM), Privacy Management, or TPRM\nExperience in financial services or another regulated industry\nWhy Join Us\nJoin a collaborative team that supports each other and shares knowledge\nGain exposure to a broad range of ServiceNow modules and capabilities\nFully remote role\nPay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation,pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status,genetic information, or any otherstatus protected by applicable local, state,or federal law. This policy applies to all employees and job applicants.\nThrivent iscommitted to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to  or call 800-847-4836and request Human Resources.\n#Remote","description_format":"text","description_chars":5457,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-09T21:26:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T23:41:38Z"},"pay":{"stated_usd_annual":110315,"is_top_pay":true},"html_url":"https://alion.io/job/thrivent-servicenow-platform-administrator-engineer","json_url":"https://alion.io/job/thrivent-servicenow-platform-administrator-engineer.json","meta":{"generated_at":"2026-11-09T23:41:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761522},"rest":"https://alion.io/mcp/rest/get_company?id=1761522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthrivent-servicenow-platform-administrator-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthrivent-servicenow-platform-administrator-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthrivent-servicenow-platform-administrator-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thrivent-servicenow-platform-administrator-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthrivent-servicenow-platform-administrator-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3985348}},{"tool":"search_jobs","arguments":{"company":"thrivent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3985348},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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