{"id":2035138,"url":"https://alion.io/job/thrudark-store-supervisor","title":"Store Supervisor","company":{"id":2041770,"name":"ThruDark","domain":"thrudark.com","url":"https://alion.io/company/thrudark","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poole, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:42:19Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T05:04:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Role\nThruDark is recruiting for a Store Supervisor to support the launch and operation of our new store at Sentinel House.\nThis is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills. As Store Supervisor, you will play a key role in the daily running of the store - leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience.\nYou’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you to do the same.\nPlease note that weekend availability is essential for this role. Weekend shifts will be shared fairly across the team, with a rotation allowing for regular weekends off.\nRequirements\nLead by example, delivering excellent customer service and a positive in-store experience.\nMotivate and guide the team to achieve sales and performance targets.\nSupport daily store operations, including opening and closing duties, cash handling and stock management.\nAssist with product presentation and visual merchandising to maintain brand standards.\nManage and resolve customer queries professionally and efficiently.\nWork collaboratively with the Store Manager on commercial decisions and operational improvements.\nEnsure compliance with health and safety regulations and company procedures.\nMaintain a clean, organised, and welcoming sales environment.\nDemonstrate strong product knowledge and enthusiasm for the brand.\nAbout You\nProven experience in a supervisory or senior sales role within premium or performance retail.\nExcellent communication and leadership skills.\nAbility to work flexibly, including evenings, weekends, and bank holidays.\nCommercial awareness and a proactive attitude.\nStrong organisational and multitasking abilities. \nConfidence using POS systems and basic MS Office.\nDesirable but not essential\nExperience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).\nExperience handling VIP or high-value customers.\nPersonal interest in outdoor pursuits, fitness, adventure.\nBenefits\n IN RETURN:\nBe part of a passionate, friendly, and driven team.\nThruDark kit contribution, paid quarterly.\nAccess to the latest tech and software required for your role.\nA starter bundle of ThruDark kit to get you going from day one.\nFlexible working hours and hybrid-working options.\nEnhanced self-sacrifice pension scheme.\nRegular team events and outings.\nOnsite gym for personal use.\nPrivate medical cover to support your health and wellbeing. \nLife assurance and critical illness cover for 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