{"id":3315165,"url":"https://alion.io/job/thundersoft-senior-it-operations-engineer-system-administrator","title":"Senior IT Operations Engineer & System Administrator","company":{"id":180498,"name":"ThunderSoft","domain":"thundersoft.com","url":"https://alion.io/company/thundersoft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"D","score":40,"open_postings":86,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3508},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-27T04:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-27T04:58:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Job Description\nWe are looking for an experienced Senior IT Operations Engineer & System Administrator to manage enterprise IT operations, maintain Windows and Linux infrastructure, and provide technical leadership across end-user support, enterprise collaboration, and audiovisual (AV) systems.\nThe ideal candidate combines strong system administration skills with hands-on experience in enterprise video conferencing, conference room technology, IT service management, and executive-level technical support.\nKey Responsibilities\n1. IT Operations & End-User Support\nLead day-to-day IT operations and provide advanced technical support to enterprise users.\nMonitor IT services proactively to ensure system availability, stability, and performance.\nAct as an escalation point for Level 1 and Level 2 support teams, handling complex incidents and technical issues.\nManage incident resolution, problem management, service requests, and knowledge documentation.\nMaintain high-quality ServiceNow tickets, track operational KPIs, and drive continuous service improvement.\nEnhance end-user experience through effective troubleshooting, root cause analysis, and process optimization.\n2. Windows, Linux & Enterprise Infrastructure Administration\nAdminister and maintain Windows Server, Linux, and UNIX environments.\nPerform server installation, configuration, patching, upgrades, and routine maintenance.\nMonitor system performance, availability, resource utilization, and infrastructure capacity.\nTroubleshoot operating system, server, and infrastructure-related issues.\nSupport system stability, security compliance, and infrastructure lifecycle management.\n3. Enterprise Collaboration & Video Conferencing\nAdminister and support enterprise collaboration and video conferencing platforms, including Microsoft Teams Rooms, Cisco Video Conferencing, Poly, Zoom, Webex, Pexip/CVI, and Qumu.\nDeploy, configure, maintain, and troubleshoot conference room systems and video conferencing endpoints.\nProvide live technical support for executive meetings, town halls, corporate events, and large-scale virtual meetings.\nSupport video streaming, event production, and collaboration services to ensure reliable audio and video delivery.\nCoordinate conference room technology upgrades, equipment installations, system testing, and service improvements.\n4. Audio-Visual (AV) Infrastructure Management\nInstall, configure, maintain, and troubleshoot AV equipment, including cameras, microphones, audio mixers, video switchers, projectors, displays, and AV control systems.\nDiagnose and resolve audio, video, connectivity, and equipment integration issues.\nPerform AV system upgrades, preventive maintenance, and operational testing.\nEnsure conference rooms and meeting spaces are fully functional and ready for business-critical meetings.\nCoordinate with vendors and internal stakeholders on AV deployments, equipment maintenance, and technical escalations.\n5. IT Service Management (ITSM)\nManage IT incidents, service requests, problems, and changes in accordance with established ITSM processes.\nUse ServiceNow to maintain accurate ticket records, monitor SLA compliance, and track resolution progress.\nPrepare operational reports and KPI dashboards to evaluate service performance.\nMaintain technical documentation, troubleshooting guides, and knowledge base articles.\nIdentify recurring issues and implement corrective actions to improve service quality and operational efficiency.\nRequirements\nProven experience in IT operations, system administration, infrastructure support, or enterprise IT services.\nStrong hands-on administration experience with Windows Server and Linux; UNIX experience is an advantage.\nPractical experience supporting enterprise video conferencing and collaboration platforms.\nHands-on knowledge of AV equipment installation, configuration, integration, and troubleshooting.\nExperience with ServiceNow or a comparable ITSM platform.\nGood understanding of incident management, problem management, change management, SLA tracking, and KPI reporting.\nStrong troubleshooting, analytical, communication, and stakeholder management skills.\nAbility to provide responsive technical support for executive meetings, live events, and business-critical operations.\nPreferred Qualifications\nExperience supporting enterprise conference rooms, executive boardrooms, and large-scale corporate events.\nExperience with Microsoft Teams Rooms, Cisco video conferencing, Poly, Zoom, Webex, Pexip/CVI, or Qumu.\nFamiliarity with ITIL-based service management practices.\nExperience coordinating AV vendors, infrastructure upgrades, and technical projects.\nRelevant certifications in Microsoft technologies, Linux administration, ITIL, or AV systems are an 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open","p_open":1,"p_active":0.63,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["seen:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/thundersoft-senior-it-operations-engineer-system-administrator","json_url":"https://alion.io/job/thundersoft-senior-it-operations-engineer-system-administrator.json","meta":{"generated_at":"2026-11-06T06:01:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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