{"id":3478342,"url":"https://alion.io/job/thyme-care-senior-associate-workforce-management","title":"Senior Associate, Workforce Management","company":{"id":3731,"name":"Thyme Care","domain":"thyme-care.com","url":"https://alion.io/company/thyme-care","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":52,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":93500,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Metabase","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-29T17:46:52Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T15:59:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"OUR MISSION\nWe exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.\nToday, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.\nAs a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.\nLooking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.\nWHAT YOU’LL DO\nAs Thyme Care’s newest Sr. Associate, Workforce Management, you’ll play a pivotal role in driving day-to-day operational excellence. You'll be responsible for developing forecasts, maintaining coverage models, and building scalable reporting tools that ensure our teams are equipped to meet demand and uphold service levels.\nOur care model includes proactive communications and back-office tasking, which means precision and timing are everything. The staff groups you'll support are often lean and specialized, so your ability to manage capacity with accuracy and agility will have a direct impact on patient outcomes.\nThis role sits within the Care Delivery team and serves as a critical connector between frontline teams and leadership. You’ll lead stakeholder sessions, translate data into workforce plans, and build models that answer complex “what if” questions-like how we staff for expanded hours or prepare for new contract growth.\nKey responsibilities include:\nDevelop, maintain, and update short-term staffing and forecasting models aligned to shifting operational needs\n\nMonitor workforce adherence and interval coverage, flagging risks and generating recommendations\n\nBuild dashboards and reporting tools using Google Sheets, App Script and Looker to support planning, hiring, and performance monitoring\n\nCollaborate with care delivery leaders to ensure schedules reflect training, holidays, and business priorities\n\nSupport scenario planning for expanded hours, fluctuating volumes, and new contract launches\n\nPartner closely with small, high-sensitivity teams where minor errors can have major impact-applying rigor, empathy, and precision in every plan\n\nWHAT YOU’VE DONE\n3-5 years of experience in workforce management, analytics, or scheduling in a service or operations environment\n\nHands-on experience with one or more WFM platforms: Verint, Calabrio, NICE IEX/Playvox, Alvaria, Planbase, or Assembled\n\nFamiliarity with CCaaS platforms such as Amazon Connect, Genesys, Five9, NICE CXone, Zoom Contact Center, 8x8, or Talkdesk\n\nExperience supporting proactive and back-office service models\n\nProficiency in Google Sheets or Excel, including pivot tables and time-based modeling\n\nA strong attention to detail when working with small and specialized staff groups where margin for error is limited\n\nEffective communicator with the ability to collaborate across care delivery, operations, and leadership\n\nExperience building dashboards in Looker, Metabase, or Google Analytics\n\nHelpful if you know any SQL or scripting (Python, R) for advanced analysis\n\nExposure to high-growth, startup, or remote-first environments\n\nKnowledge of service-level metrics and contact center operations\n\nWHAT LEADS TO SUCCESS\nSuccess in this role means being a reliable, agile partner to the teams that rely on accurate staffing, thoughtful scheduling, and responsive analysis. You’ll stand out if you bring a strong operational mindset, communicate clearly across functions, and thrive in environments where priorities can shift quickly and the work requires both precision and flexibility.\nThese are the traits and behaviors that will set you up for success:\nAct with our members in mind: Thyme Care’s mission matters deeply to you-especially when it comes to delivering a seamless, supportive experience for our members through well-staffed, well-run teams.\nWFM Versatility: You’re comfortable working across the full spectrum of workforce functions-forecasting, scheduling, reporting, and real-time monitoring-and can pivot between them as business needs evolve.\nProactive problem-solving: You don’t wait for perfect information. You move work forward, follow up, and take initiative to unblock others.\nDetail-Oriented Thinking: You catch what others miss, especially when small errors can create big ripple effects for teammates and patients.\nOperational Judgment: You make decisions grounded in data and context, with a practical understanding of tradeoffs and urgency.\nClear, Purposeful Communication: You can explain complex models or scheduling changes in a way that makes sense to frontline teammates, leaders, and everyone in between.\nAdaptability: You’re comfortable navigating ambiguity, adjusting course when plans shift, and staying focused on impact.\nTeam Orientation: You value collaboration and show up as a steady, trusted partner across care delivery, operations, and analytics.\nOUR VALUES\nAt Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose-or don’t choose.\nOur salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $93,500 - 110,000 / year. The salary range could be lower or higher than this if the role is hired at another level.\nWe recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.\nBe cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.","description_format":"text","description_chars":7001,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-29T19:30:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":52,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/thyme-care-senior-associate-workforce-management","json_url":"https://alion.io/job/thyme-care-senior-associate-workforce-management.json","meta":{"generated_at":"2026-11-02T16:57:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3731},"rest":"https://alion.io/mcp/rest/get_company?id=3731"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthyme-care-senior-associate-workforce-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthyme-care-senior-associate-workforce-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthyme-care-senior-associate-workforce-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thyme-care-senior-associate-workforce-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthyme-care-senior-associate-workforce-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3478342}},{"tool":"search_jobs","arguments":{"company":"thyme-care.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3478342},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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