{"id":2099962,"url":"https://alion.io/job/thyme-care-social-work-team-lead","title":"Social Work Team Lead","company":{"id":3731,"name":"Thyme Care","domain":"thyme-care.com","url":"https://alion.io/company/thyme-care","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0.333,"time_to_fill_p50_days":52,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":105000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-08T16:09:31Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T00:35:52Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"OUR MISSION\nWe exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.\nToday, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.\nAs a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.\nLooking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.\nWHAT YOU’LL DO\nAs a Social Work Team Lead, you will oversee and manage one or more of our Social Work teams (LCSWs and/or LMSWs), ensuring they are equipped to deliver compassionate, high-quality support to members navigating cancer and complex social needs. Reporting to the Manager of Social Work, you will lead a team focused on identifying and addressing social determinants of health, reducing barriers to care, advancing health equity, and connecting members and caregivers with meaningful resources and support. You will provide day-to-day leadership, manage escalations, support training and development, coach and mentor your team, and foster strong collaboration across the broader Care Team.\nClinical supervision may also be part of this role, depending on licensure and program needs.\nTo excel in this role, you must demonstrate strong leadership and mentorship skills, with a proven track record of managing staff and high-performing social work teams. You are a proactive problem solver who views challenges as opportunities for growth and is committed to continuous improvement. Experience supporting individuals with complex social needs within healthcare is essential, with oncology, palliative care, care management, or value-based care experience strongly preferred. Knowledge of health plan and provider operations, community-based resources, and healthcare navigation is also beneficial.\nAfter your first three months, you will:\nHave completed Social Work training and demonstrated competencies in a Social Worker role\n\nKnow our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backward and forward, and actively share ideas on improving them.\n\nBe on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations.\n\nDirectly manage and serve as an escalation point to a team of Oncology Social Workers and Clinical Social Workers, including but not limited to escalated member and caregiver interactions.\n\nHave built strong, trusting relationships with your team and leadership, where listening and empathy are the foundation for every interaction.\n\nLead team meetings such as daily huddles and case conferences to drive member engagement, enable our Care Teams, and ultimately establish targeted support plans.\n\nUnderstand the skills, qualities, and experience that set a candidate up for success and participate in the oncology social work interview loop.\n\nAct as an air traffic controller by monitoring assignments and ensuring queues are effectively and efficiently managed.\n\nHandle process and workflow escalations.\n\nTrack social work-driven OKRs and conduct root-cause analyses to identify knowledge, data, or procedure gaps.\n\nSupport our social workers in identifying and prioritizing member needs and assisting them with care coordination and clinical support such as crisis management, psychosocial emotional support, therapeutic services, care coordination, connecting members to high-quality providers, and preventing readmissions.\n\nProvide clinical expertise in medical, behavioral, and crisis management.\n\nMonitor quality and productivity metrics for all social work team members and then develop coaching and remediation plans for direct reports accordingly.\n\nProvide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, project initiatives, and policies and procedures.\n\nDrive engagement and promote the Thyme Care vision and strategy.\n\nBe available for urgent clinical escalations and clinical consult support.\n\nProvide Social Work overflow, holiday, and on-call coverage support as needed.\n\nDevelop strategies to promote culturally competent care and close the health literacy gap.\n\nWHAT LEADS TO SUCCESS\nPeople-first. Thyme Care’s mission and members matter to you deeply.\nAn LMSW or LCSW. You must have a Masters of Science in Social Work/ Masters of Social Work, an unrestricted Social Work license, and willingness to obtain additional state licenses, as needed.\nExperience. You have at least 8 years of social work experience, with 2 years as a social work leader in oncology and/or case management. Preference is for certification as an Oncology Social Worker (OSW), Certified Advanced Palliative and Hospice Social Worker (APHSW-C), Certified Case Manager (CCM), or other clinically relevant Oncology or Palliative Care certifications\nTeam player. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.\nEffective listener and communicator. You always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and excellent working relationships with your team, leadership, and stakeholders.\nComfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course… and part of the adventure.\nCoach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.\nGrit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.\nA desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology is essential.\nIdentify priorities and take action. You know how to identify and prioritize your team’s needs and do what it takes to address urgent and essential needs immediately.\nBias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.\nOUR VALUES\nAt Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose-or don’t choose.\nOur salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $105,000. The salary range could be lower or higher than this if the role is hired at another level.\nWe recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.\nBe cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.","description_format":"text","description_chars":8747,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-08T18:00:38Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":1,"age_days":17,"expected_fill_days":52,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/thyme-care-social-work-team-lead","json_url":"https://alion.io/job/thyme-care-social-work-team-lead.json","meta":{"generated_at":"2026-10-27T02:43:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3731},"rest":"https://alion.io/mcp/rest/get_company?id=3731"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthyme-care-social-work-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthyme-care-social-work-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthyme-care-social-work-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thyme-care-social-work-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthyme-care-social-work-team-lead"}]}