{"id":3646611,"url":"https://alion.io/job/thyssenkrupp-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1784818,"name":"thyssenkrupp","domain":"thyssenkrupp.com","url":"https://alion.io/company/thyssenkrupp-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":47,"ghost_share":0,"stale_share":0.766,"repost_share":0.021,"time_to_fill_p50_days":23,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Concord, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57000,"max":62000,"currency":"CAD","period":"year","gross":null,"usd_annual":44379},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false}],"status":"closed","first_seen_at":"2026-11-02T23:02:44Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T09:30:45Z","board_verified":false,"closed_at":"2026-11-07T09:30:45Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nProvides customer service and sales support to the supplier base and internal company end-users.Job Description\nKey Accountabilities:\nServe as the primary point of contact for assigned customer accounts\nBuild and maintain strong customer relationships through timely, professional communication\nRespond to inquiries related to orders, lead times, pricing, and product specifications\nProactively manage customer expectations and resolve issues/escalations\nProcess customer purchase orders accurately in ERP systems (JobBoss)\nValidate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation\nMonitor order status from entry through shipment to ensure on-time delivery\nCommunicate updates or delays to customers and internal stakeholders\nEnsure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented\nCoordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries\nValidate drawing revisions and escalate discrepancies for resolution\nAct as liaison between customer, sales, production, quality, and shipping teams\nParticipate in contract reviews and production discussions as required\nCommunicate risks, constraints, or changes that may impact delivery or cost\nMeets TKMNA Employee Attributes / Competencies\nThe above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.\nQualifications:\nMinimum Requirements:\nHigh school diploma or equivalent\nAt least 2 years of previous customer service experience\nSolid computer skills beyond the basic level\nHigh attention to detail and accuracy, especially when handling orders, pricing, and specifications\nExcellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer\nProblem-solving and critical thinking to resolve customer issues and order discrepancies\nFlexible in scheduling and available for overtime as needed\nPreferred Requirements:\nPost-secondary education in business, supply chain, or related field (preferred)\nERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)\n1-3+ years of experience in a customer service, inside sales, or order management role\nAbility to build and maintain strong customer relationships\nComfortable working cross-functionally with sales, operations, and engineering\nExperience reading drawings or working with technical specs\nExposure to quoting, pricing models, or contract review processes\nExperience supporting key accounts or high-volume customers\nHiring Rang e: $57,000-$62,000 annually\nWork Arrangement: Hybrid (fully onsite for the first 6 months)\nBenefits Overview\nWe offer competitive company benefits to eligible positions, such as:\nMedical, Dental, Vision Insurance\nLife Insurance and Disability\nVoluntary Wellness Programs\n\n401(k) and RRSP programs with Company Match \nPaid Vacation and Holidays\nTuition Reimbursement\nAnd more!\nBenefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.\nDisclaimer\nThis is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.\nTK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.\nEqual opportunity employer, including people with disabilities and veterans.\nApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact .\nTK does not:\n1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;\n2. Request payment of any kind from prospective jobseekers or candidates for employment;\n3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;\n4. Send checks to job seekers; or\n5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.\nPLEASE NOTE:\n1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;\n2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;\n3. Anyone making an employment offer in return for money is not authorized by TK; and\n4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.\nTK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.\nIf you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at .\nWe shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.","description_format":"text","description_chars":6213,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance","Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Industrial Machinery","Metals & Metallurgy","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-02T23:02:44Z"},{"event":"close","at":"2026-11-07T09:30:45Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":44379,"is_top_pay":false},"html_url":"https://alion.io/job/thyssenkrupp-customer-service-representative-2","json_url":"https://alion.io/job/thyssenkrupp-customer-service-representative-2.json","meta":{"generated_at":"2026-11-08T13:22:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1784818},"rest":"https://alion.io/mcp/rest/get_company?id=1784818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthyssenkrupp-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthyssenkrupp-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthyssenkrupp-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thyssenkrupp-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthyssenkrupp-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3646611}},{"tool":"search_jobs","arguments":{"company":"thyssenkrupp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3646611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}