{"id":2541337,"url":"https://alion.io/job/tia-billing-care-coordinator-remote","title":"Billing Care Coordinator - Remote","company":{"id":171727,"name":"Tia","domain":"asktia.com","url":"https://alion.io/company/tia-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-30T20:32:26Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T06:44:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"AboutTia\nTia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.\nAbout the Role\nWe are looking for a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way.\nIn this role, you will be one of the primary voices of Tia for billing-related support, helping members understand charges, navigate insurance questions, resolve payment concerns, and feel confident that their issue is being handled with care. You will work closely with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to research, document, escalate, and resolve cases accurately and efficiently.\nThis role is ideal for someone who is detail-oriented, calm under pressure, and energized by helping members through confusing or emotionally sensitive billing situations.\nWhy Tia\nOpportunity to help shape and scale a new model of women’s healthcare\nMission-driven environment focused on improving care for women across life stages\nCollaborative, thoughtful team committed to patient and provider experience\nHigh-impact member-facing role focused on trust, clarity, and issue resolution\nOpportunity to partner across billing, revenue cycle, operations, and member support\nRemote role supporting members in a fast-moving, high-growth healthcare environment\nWhat You’ll Do\nMember Billing Support: Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.\nCase Resolution: Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.\nCross-Functional Partnership: Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.\nDocumentation & Compliance: Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.\nEscalation Management: Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team.\nMember Experience: Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process.\nProcess Improvement: Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience.\nWhat You’ll Bring\nRequirements\n1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role\nComfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism\nStrong attention to detail, documentation habits, and follow-through\nAbility to research issues, follow defined workflows, and manage cases through resolution\nClear written and verbal communication skills\nComfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology\nAbility to work full-time weekday hours\nNice to Have\nHealthcare billing, insurance, claims, revenue cycle, or patient financial services experience\nExperience resolving insurance denials, payment discrepancies, or patient billing disputes\nFamiliarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards\nExperience working with shared queues, escalated support workflows, or distributed support teams\nWork Location\nThis is a remote, full-time role with a Monday-Friday schedule from 10:00 AM to 6:30 PM ET. The role requires comfort managing live phone and chat-based member interactions throughout the workday.\nCompensation & Benefits\nTia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.\nThe expected compensation range for this role is $20 - $22/hour.\nYou are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.\nAbout Tia\nTia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.\nWe are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.\nAbout Tia’s Culture\nTia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.\nThis position may require attendance at company and team off-sites.\nScam Notice\nTia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact .\nEqual Opportunity\nTia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.\nIf you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.","description_format":"text","description_chars":6229,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Women’s Health & Maternity","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-14T15:41:56Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.731,"p_room":0.75,"age_days":20,"expected_fill_days":24,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/tia-billing-care-coordinator-remote","json_url":"https://alion.io/job/tia-billing-care-coordinator-remote.json","meta":{"generated_at":"2026-10-21T09:09:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171727},"rest":"https://alion.io/mcp/rest/get_company?id=171727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftia-billing-care-coordinator-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftia-billing-care-coordinator-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftia-billing-care-coordinator-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tia-billing-care-coordinator-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftia-billing-care-coordinator-remote"}]}