{"id":2541338,"url":"https://alion.io/job/tia-care-coordinator","title":"Care Coordinator","company":{"id":171727,"name":"Tia","domain":"asktia.com","url":"https://alion.io/company/tia-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-22T17:50:27Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T02:25:59Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"AboutTia\nTia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.\nAbout the Role\nWe are looking for a Care Coordinator I to provide compassionate, efficient, and high-quality support to Tia members through phone, chat, and other communication channels.\nIn this role, you will often be one of the first voices members hear when they need help navigating care. You will support member inquiries, urgent requests, scheduling needs, escalations, and care coordination workflows while partnering closely with clinical providers, operations teams, and external partners.\nThis role is ideal for someone who is empathetic, highly organized, calm under pressure, and energized by helping members move through complex healthcare situations with clarity and care.\nWhy Tia\nOpportunity to help shape and scale a new model of women’s healthcare\nMission-driven environment focused on improving care for women across life stages\nCollaborative, thoughtful team committed to patient and provider experience\nMember-facing role with meaningful impact on access, trust, and care navigation\nRemote role supporting members in a fast-moving, high-growth healthcare environment\nOpportunity to build deep knowledge of Tia’s care model, workflows, and member experience standards\nWhat You’ll Do\nMember Support: Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels.\nCare Coordination: Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns.\nUrgent Requests & Escalations: Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols.\nMember Experience: Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving.\nClinical & Operational Partnership: Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery.\nDocumentation & Compliance: Accurately document member interactions in accordance with HIPAA and internal policies.\nWorkflow Improvement: Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership.\nTeam Engagement: Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.\nWhat You’ll Bring\nRequirements\n1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role\nComfort supporting members by phone, chat, or similar communication channels\nStrong communication skills, with the ability to explain information clearly and compassionately\nStrong attention to detail, documentation habits, and follow-through\nAbility to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests\nComfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms.\nAuthorized to work in the United States\nNice to Have\nHealthcare, women’s health, virtual care, or patient access experience\nExperience supporting scheduling, referrals, insurance-related questions, or care coordination workflows\nFamiliarity with HIPAA, patient privacy, or healthcare documentation standards\nExperience working in a fast-moving, remote, startup, or high-growth environment\nWork Location\nUS Wide\n*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" data-turn-id=\"request-6a075ef9-1278-83e9-9131-4f8d3561d4eb-7\" data-turn-id-container=\"request-6a075ef9-1278-83e9-9131-4f8d3561d4eb-7\" data-testid=\"conversation-turn-12\" data-turn=\"assistant\">\nSchedule options: Monday-Friday from 12:30 to 9 pm ET\nCompensation & Benefits\nTia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.\nThe expected compensation range for this role is $18 - $20/hour.\nYou are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.\nAbout Tia\nTia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.\nWe are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.\nAbout Tia’s Culture\nTia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.\nThis position may require attendance at company and team off-sites.\nScam Notice\nTia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact .\nEqual Opportunity\nTia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.\nIf you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.","description_format":"text","description_chars":6490,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Women’s Health & Maternity","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-14T15:41:56Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.655,"p_room":0.55,"age_days":26,"expected_fill_days":23,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/tia-care-coordinator","json_url":"https://alion.io/job/tia-care-coordinator.json","meta":{"generated_at":"2026-10-20T05:03:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171727},"rest":"https://alion.io/mcp/rest/get_company?id=171727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftia-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftia-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftia-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tia-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftia-care-coordinator"}]}