{"id":2119107,"url":"https://alion.io/job/tia-technical-crm-qa-specialist-braze","title":"Technical CRM & QA Specialist (Braze)","company":{"id":171727,"name":"Tia","domain":"asktia.com","url":"https://alion.io/company/tia-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"QA","role_family":"QA","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Braze","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"Snowflake","optional":true},{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-09-25T21:30:29Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-16T18:24:52Z","board_verified":false,"closed_at":"2026-10-16T18:24:52Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"About Tia\nTia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.\nAbout the Role\nWe are looking for a Technical CRM & QA Specialist to support the reliable execution of our lifecycle email and SMS programs. Working with our lifecycle and engineering teams, you will bring deep Braze expertise to campaign launches, active automations, and technical troubleshooting.\nYou will QA complex Canvases, validate Liquid logic and message rendering, investigate unexpected behavior, and help ensure messages reach the intended audiences at the right time. This is a part-time contract role averaging approximately 10 hours per week, with potential to grow as our roadmap evolves.\nWhy Tia\nHelp shape how Tia communicates with patients across their care journey.\nWork on meaningful technical challenges in a growing women’s healthcare company.\nPartner with lifecycle and engineering teams to improve the reliability of our messaging programs.\nWork remotely with a flexible schedule and light overlap for weekly meetings and launch reviews.\nWhat You’ll Do\nCanvas and campaign QA: Test Braze Canvases and campaigns before launch, including audience segments, triggers, branching paths, and entry and exit criteria.\nPersonalization and rendering: Validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across clients and devices.\nSMS QA: Check message content, character counts, GSM-7 and Unicode encoding, shortened links, and opt-out functionality.\nDeployment and monitoring: Review targeting, rate limits, frequency caps, and quiet hours before launch. Monitor audience flow, delivery, and conversion tracking after launch.\nAutomation audits: Periodically check active flows to confirm that data inputs, triggers, and messaging behavior remain accurate.\nTechnical troubleshooting: Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and other unexpected Braze behavior.\nBug documentation: Write clear, reproducible tickets with diagnostic steps, relevant context, and recommended fixes for engineering or other partners.\nWhat You’ll Bring\nRequirements\nAt least 2 years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns, including Segmenter, Connected Content, custom attributes, and custom events.\nAdvanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling.\nExperience with email HTML and CSS, cross-client rendering, and technical SMS requirements.\nWorking knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms.\nExperience developing QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or a similar tool.\nAvailability for approximately 10 hours per week, including light overlap for weekly meetings and launch reviews.\nNice to have\nBraze Administrator or Developer certification.\nExperience with Amplitude, Segment, Snowflake, Redash, or similar tools.\nBasic SQL skills for validating user profile or event data.\nWork Location\nThis is a remote contract role. Most work can be completed asynchronously, with light synchronous overlap for weekly meetings and launch reviews.\nCompensation\nTia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, and business needs.\nThe expected rate for this part-time contract role is $60-$90 per hour.\nAbout Tia\nTia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.\nWe are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.\nAbout Tia’s Culture\nTia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.\nThis position may require attendance at company and team off-sites.\nScam Notice\nTia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact .\nEqual Opportunity\nTia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.\nIf you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.","description_format":"text","description_chars":5619,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Women’s Health & Maternity","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-08T23:51:54Z"},{"event":"close","at":"2026-10-16T18:24:52Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/tia-technical-crm-qa-specialist-braze","json_url":"https://alion.io/job/tia-technical-crm-qa-specialist-braze.json","meta":{"generated_at":"2026-10-20T17:51:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20444,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171727},"rest":"https://alion.io/mcp/rest/get_company?id=171727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftia-technical-crm-qa-specialist-braze"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftia-technical-crm-qa-specialist-braze"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftia-technical-crm-qa-specialist-braze"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tia-technical-crm-qa-specialist-braze\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftia-technical-crm-qa-specialist-braze"}]}