{"id":3832974,"url":"https://alion.io/job/tiaa-client-experience-client-service-associate-based-in-london","title":"Client Experience, Client Service Associate, Based in London","company":{"id":8701,"name":"TIAA","domain":"tiaa.org","url":"https://alion.io/company/tiaa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":71,"ghost_share":0.099,"stale_share":0.31,"repost_share":0.254,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-11-05T20:04:34Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T15:58:14Z","board_verified":false,"closed_at":"2026-11-11T15:58:14Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Role overview\nThe Client Service Associate is primarily responsible for supporting EMEA institutional clients invested across Nuveen's private and public market platform through the full client lifecycle. The role handles day-to-day client communication, investor onboarding, and reporting, and works closely with investment teams, distribution, and other internal stakeholders to deliver an exceptional client experience..\nKey responsibilities\nServe as dedicated point of contact for day-to-day client queries, responding promptly and escalating concerns as needed\nProactively support clients and build knowledge of relevant investment strategies and products\nOversee the onboarding of new investors whilst ensuring AML/KYC and compliance obligations are met\nCoordinate and attend client events, including Investor Days, Investor Committee meetings, webinars, and site visits\nReview and distribute investment and customised investor reports, ensuring accuracy and meeting deadlines\nLiaise with Finance, Legal, Distribution, Compliance, and third-party custodians and administrators\nPrepare supporting materials for client meetings and maintain CRM data\nSupport projects that reduce risk, improve efficiency, or enhance client service\nMonitor regulatory changes relevant to the role\nRole Requirements\nDegree-educated\n1-3 years' experience in financial services, including a client-facing role\nExperience and knowledge of private and public market asset classes (real estate, real assets, fixed income, equities)\nProven experience managing client relationships\nStrong attention to detail, organization, and prioritization\nAble to work independently and as part of a team to meet goals\nFluent English; German is desirable but not required\nProficient in Microsoft Office\nExperience using AI tools and automation to streamline processes and improve efficiency (desirable)\nThis role requires no regulatory designation.\nNuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.\nNuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.\nRelated SkillsAccountability, Adaptability, Collaboration, Communication, Continuous Improvement Mindset, Customer Engagement, Detail-Oriented, Prioritizes Effectively, Problem Solving, Relationship Management, Resourcefulness, Strategic Thinking_____________________________________________________________________________________________________\nCompany Overview\nNuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit www.nuveen.com to learn more about us.\nOur Culture of Impact\nAt TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. 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