{"id":2944017,"url":"https://alion.io/job/tiaa-product-manager-xpm","title":"Product Manager - XPM","company":{"id":8701,"name":"TIAA","domain":"tiaa.org","url":"https://alion.io/company/tiaa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":60,"ghost_share":0.033,"stale_share":0.317,"repost_share":0.167,"time_to_fill_p50_days":18,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70,"max":87,"currency":"USD","period":"hour","gross":null,"usd_annual":174000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:14:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T03:59:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstratesan exceptional standard of quality and holds themselves accountable to achieving excellent results.\nThis role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.\nThe anticipated term of this engagement will be 1 months. This term could be extended based on company business needs.Experience Product ManagementDefines and implements solutions for key experiences/channels within specific client journeys.\nKey Responsibilities and Duties\nDefine and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.\nLead the Experience product management lifecycle for assigned platforms/channels within specific client journey. Understand and represent user needs.\nCollaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.\nChampion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.\nPartner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities. \nDrive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.\nFoster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.\n Educational RequirementsUniversity (Degree) Preferred\nWork Experience5+ Years Required; 7+ Years Preferred\nPhysical RequirementsPhysical Requirements: Sedentary Work\nCareer Level\n9IC\nExperience Product Manager\nWe're seeking an Experience Product Manager to own and transform how TIAA associates leverage artificial intelligence in their day-to-day work. This role sits within the Digital and Client Experience team.\nAs the product manager for this critical employee journey, you'll define and implement solutions that reimagine how associates interact with AI tools and capabilities. This is your opportunity to eliminate friction in workflows that currently require too many manual steps, modernize outdated processes, and create a seamless experience that empowers associates to work more effectively and positions TIAA competitively in the marketplace. Your work will directly impact whether associates successfully adopt and benefit from AI tools or abandon them due to complexity and confusion.\nYou'll gather requirements across multiple product development teams and stakeholders, maintain and prioritize the product backlog, and collaborate with Experience Product teams, Design, AI, Technology, and business partners to ensure design and product architecture standards are aligned and implemented. A key aspect of this role involves exploring how artificial intelligence and emerging technologies can transform the associate experience-whether through intelligent assistants, automated workflow support, conversational interfaces, or proactive guidance when associates encounter obstacles. This isn't about incremental improvements-it's about fundamentally redesigning how associates work with AI at TIAA while fostering innovation and championing measurable, impactful change.\nKey Responsibilities and Duties\nProduct Strategy & Backlog Management\nGather requirements across multiple product development teams and stakeholders to determine overall priority for development\nMaintain and prioritize the product backlog for the withdrawal experience\nDesign and implement key solutions in support of the Experience Product roadmap, including opportunities to leverage AI and automation\nCustomer Experience & Journey Design\nIdentify customer needs, create experience maps, and define requirements (stories) to maximize adoption and usage\nDrive measurable improvements in withdrawal completion rates, straight-through processing, digital initiation rates, and customer effort scores\nEnsure seamless integration across digital and operational/service touchpoints\nCross-Functional Collaboration\nCollaborate with all Experience Product teams, Technology teams, and non-technology partners to ensure design and product architecture standards are aligned and implemented\nPartner with client services business, designers, content strategists, engineers, research, analytics, operations, legal, risk, compliance, and fraud teams to deliver cohesive solutions\nPerformance Monitoring & Data-Driven Decision Making\nAnalyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions\nEstablish success metrics and analytics frameworks to measure experience performance\nLeverage customer research, behavioral data, and market insights to inform product decisions\nContinuously test, learn, and iterate based on quantitative and qualitative feedback\nMake evidence-based recommendations to leadership on investment priorities and trade-offs\nInnovation & AI Enablement\nFoster innovation, collaboration, and leverage new technologies including artificial intelligence to build TIAA's customer experience brand through internal and external initiatives\nDevelop and articulate a clear point of view on how AI can transform the withdrawal experience while maintaining compliance and building customer trust\nExplore opportunities for intelligent automation, natural language processing, machine learning-based predictions, and other AI applications that reduce friction and improve outcomes\nREQUIRED QUALIFICATIONS\n5+ years of product management experience owning customer-facing digital experiences with demonstrated ability to manage product lifecycles and deliver business results\nExperience working with AI-powered products or features, with a developed perspective on how artificial intelligence can enhance customer experience while managing risks and maintaining trust\nExperience understanding and addressing customer needs through direct engagement, research, and feedback analysis\nPREFERRED QUALIFICATIONS\nProven ability to work effectively across cross-functional teams including design, engineering, operations, and compliance to deliver cohesive solutions\nProven ability to design and implement key solutions in support of product roadmaps\nSubstantial experience designing, implementing, or managing AI-powered products or features such as intelligent automation, conversational AI, machine learning models, natural language processing, or predictive analytics\nFinancial Services & Retirement Industry Knowledge\nExperience in financial services, particularly with account withdrawals, disbursements, or money movement products\nDigital Transformation Experience\nProficiency with analytics tools and customer research methodologies to identify friction points\nDemonstrated ability to foster innovation and champion measurable, impactful change\nExperience leveraging emerging technologies to enhance customer experience\nTrack record of building competitive customer experience capabilities\nRelated SkillsAnalytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story TellingStart Date: 16-Nov-2026End Date: 31-Dec-2026Travel Required: NoAnticipated Posting End Date:\nBase Pay Range: $70.19/hr - $87.02/hrActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.\n_____________________________________________________________________________________________________\nEqual Opportunity\nWe are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.\nOur full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.\nAccessibility Support\nTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.\nIf you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:\nPhone: (800) 842-2755\nEmail: \nDrug and Smoking Policy\nTIAA maintains a drug-free and smoke/free workplace.\nPrivacy Notices\nFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.\nFor Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.\nFor Applicants of TIAA Global Capabilities, click here.\nFor Applicants of Nuveen residing in Europe and APAC, please click here.","description_format":"text","description_chars":9278,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Germany","iso":"DE","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United 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