Senior Managing Director - AI Strategy & Enterprise Applications

The Senior Managing Director of AI Strategy & Enterprise Applications is responsible for building and leading the organization’s AI Strategy and Enterprise AI applications roadmap. This leader will partner closely with the business leaders to identify the AI capabilities needed to propel business growth. Working across the organization this leader will develop and executive a comprehensive Agentic AI strategy that is built on a foundation of business objectives.

Key Responsibilities and Duties

• Own and drive TIAA’s enterprise-wide AI strategy, vision and multi-year roadmap, ensuring it is tightly aligned to corporate strategy and anchored in measurable business outcomes
• Serve as a trusted strategic partner to senior business leaders across the enterprise, engaging directly with P&L owners to identify where AI creates the greatest leverage and co-developing AI roadmaps that translate business priorities into actionable, outcome-driven plans.
• Evangelizes use of AI services and other emerging technology within the company across business boundaries to augment the organization's products and services.
• The role is expected to lead on TIAA’s thinking on its AI products and services against business needs. She/ he will expand product roadmaps for current tooling and envision new products and services for the enterprise based on enterprise roadmaps.
• Liaises with the broader enterprise and affiliates to ensure that innovation outcomes are efficiently leveraged throughout different parts of the business.
• Expands traditional boundaries of technological innovation while balancing risk and innovation for the benefit of clients.
• Leads thought leadership, research and intellectual property initiatives in the technology and AI space across the organization’s business lines.
• Establishes agile innovation processes which allow the company to easily adjust current technologies to changes in the market and changing needs of clients.

About this Role:

Every great transformation begins with a clear vision and the courage to execute it. TIAA is seeking a visionary and commercially grounded Senior Managing Director of AI Strategy. This leader sits at the intersection of deep artificial intelligence expertise and executive-level business acumen.

This is not a traditional technology role. It is an enterprise leadership mandate. The person who steps into this seat will shape how TIAA competes in the AI era, translating bold business ambitions into disciplined, outcome-driven AI roadmaps. They will serve as a trusted strategic partner to the most senior P&L owners in the company, act as the executive sponsor of AI product delivery, and build the organizational muscle to scale Agentic AI responsibly and rapidly.

With more than two decades of experience spanning AI technology and financial services, this leader will bring the credibility to challenge, inspire, and align stakeholders at every level from engineers to the C-suite.

Key Responsibilities and Duties:

• Own and drive TIAA’s enterprise-wide AI vision and multi-year roadmap, ensuring it is tightly aligned to corporate strategy and anchored in measurable business outcomes
• Serve as a trusted strategic partner to senior business leaders across the enterprise, engaging directly with P&L owners to identify where AI creates the greatest leverage and co-developing AI roadmaps that translate business priorities into actionable, outcome-driven plans.
• Ensure consistent executive visibility across the AI portfolio by communicating progress, value delivered, and emerging opportunities in clear business terms
• Drive product strategy and execution across a portfolio of AI products and workflows spanning intelligent automation, machine learning, generative AI, and Agentic AI
• Establish operating rhythms, governance mechanisms, and delivery standards that enable teams to move with speed and confidence
• Cultivate a culture of responsible experimentation and structured mechanisms to identify, pilot, and scale emerging AI capabilities
• Partner with architecture, infrastructure, data, and risk teams to build foundational capabilities that enable Agentic AI to be deployed reliably and at scale
• Build a disciplined portfolio management capability that balances quick wins with longer-horizon strategic initiatives

Career Level

12PL

Required Skills

• 10+ years AI Strategy, Artificial Intelligence, Machine Learning, Generative AI, Agentic AI experience
• Stakeholder Engagement
• Executive Communication
• AI Governance, Responsible AI
• Agile Methodology
• Product Management, Portfolio Management, Business Strategy
• Team Leadership

Preferred Skills

• Financial Services Industry experience
• Change Management
• Risk Management
• University degree

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring ordinance and the San Francisco Fair Chance Ordinance.

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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