Sr. Mgr, Senior Experience Designer

Our team is designing the future of retirement to improve the lives of millions of Americans. TIAA’s Design office’s mission is to build a design-led culture, while strengthening our design capabilities, to create an end-to-end experience vision that unlocks innovation. We bring dignity and access through design excellence to inspire and empower clients to pursue retirement security with TIAA.

The Senior Experience Designer will play an important role in growing and evolving Ethos, TIAA's enterprise design system. As part of the team designing components, patterns, and templates, you will help accelerate the development of high quality, accessible, and brand-consistent experiences across TIAA's product suite.

By innovating one of the world's biggest stages, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Key Responsibilities and Duties

• Design, maintain, and evolve component, pattern, and template libraries with a high standard of craft and execution

• Identify opportunities for new patterns and lead thorough discovery and requirements-gathering sessions with cross-functional partners

• Author and maintain design system documentation to guide cross-functional partners in effectively using the design system

• Partner with engineering to translate designed components, patterns, and templates into reusable, production-ready code

• Deliver day-to-day support to designers and engineers across all applications leveraging the design system, including responding to questions via team communication channels and conducting thorough reviews of submitted design experiences

• Leverage our internal AI-enabled workflows and tools while identifying new opportunities to bring value to the team through emerging AI capabilities

• Design with a strategic mindset and systems-thinking approach, transforming complexity into experiences that are simple, clear, and trusted

• Champion Design Thinking throughout the business, communicating with care and empathy to inspire and motivate others in support of our greater mission and team culture

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Required Qualifications:

• Minimum of 5+ years of professional UX design experience

• Demonstrated portfolio showcasing design systems created or contributed to, along with examples of designs that effectively apply design system principles

• Proven proficiency in Figma, particularly in its design system features and industry best practices

Preferred Qualifications:

• 7+ years of professional UX design experience is preferred

• Demonstrated background in enterprise experience design, consumer product design, and mobile platform design within an agile delivery model

• Experience leveraging AI capabilities and tools to drive organizational or team efficiency

• Working knowledge of common development languages (e.g. HTML, CSS) and tech stacks (e.g. React), with the ability to engage in detailed implementation conversations with development partners

• Familiarity with content management systems for maintaining documentation sites and how they integrate with design workflows

• Knowledge of accessibility guidelines and standards (WCAG)

• Experience contributing to or influencing design system governance, contribution models, or adoption strategies

• A self-starter mindset, well organized, detail-oriented, collaborative, eager to innovate, and driven by a strong "test and learn" mentality

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

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