# TRAC Support Specialist

TRAC Sales Support TRAC Sales Support Specialists act as an extension of the TIAA Retirement and Consulting teams by providing support in the areas of pipeline management, proactive outreaches, money movement, documentation quality, on-campus events, and onboarding for new hires. Key responsibilities include the use of reports and completion of analysis to inform the prioritization, planning and execution of participant follow-up and coaching activities. This role will also be responsible for conducting participant outreaches and providing service support to participants around topics related to the scheduling of meetings and money movement activities. Key Responsibilities and Duties Assess pipeline quality in relation to role targets and recommend top areas of focus to drive performance Proactively contact participants to schedule appointments and follow-up on money movement activities Monitor documentation quality and source insights to inform coaching activities Leverage past performance to prioritize support for on-campus events (e.g., Counseling, Benefit Fairs, and Presentations); as needed, attend on-campus events Coordinate completion of all activities associated with moving

- **Id**: 4077584
- **Url**: <https://alion.io/job/tiaa-trac-support-specialist-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Dallas, United States, Charlotte, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T15:58:14Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T22:42:41Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 6151
- **Description truncated**: no
- **Benefits**: Health insurance, Retirement plans
- **Relocation offered**: no
- **Industries**: Wealth Management & Financial Advisors, Asset Management & Funds, Life Insurance & Annuities

## Company

- **Id**: 8701
- **Name**: TIAA
- **Domain**: tiaa.org
- **Url**: <https://alion.io/company/tiaa>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 91
- **Open postings**: 67
- **Ghost share**: 0.06
- **Stale share**: 0.299
- **Repost share**: 0.224
- **Time to fill p50 days**: 20
- **Computed at**: 2026-11-11T05:49:22Z

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country
- **China** — Iso: CN; Kind: region
- **India** — Iso: IN; Kind: region
- **Germany** — Iso: DE; Kind: region
- **Japan** — Iso: JP; Kind: region
- **France** — Iso: FR; Kind: region
- **United Kingdom** — Iso: GB; Kind: region
- **Australia** — Iso: AU; Kind: region
- **Austria** — Iso: AT; Kind: region
- **Belgium** — Iso: BE; Kind: region
- **Bulgaria** — Iso: BG; Kind: region
- **Croatia** — Iso: HR; Kind: region
- **Czech Republic** — Iso: CZ; Kind: region
- **Denmark** — Iso: DK; Kind: region
- **Finland** — Iso: FI; Kind: region
- **Hungary** — Iso: HU; Kind: region
- **Indonesia** — Iso: ID; Kind: region
- **Ireland** — Iso: IE; Kind: region
- **Italy** — Iso: IT; Kind: region
- **Malaysia** — Iso: MY; Kind: region
- **Netherlands** — Iso: NL; Kind: region
- **New Zealand** — Iso: NZ; Kind: region
- **Norway** — Iso: NO; Kind: region
- **Pakistan** — Iso: PK; Kind: region
- **Philippines** — Iso: PH; Kind: region
- **Poland** — Iso: PL; Kind: region
- **Romania** — Iso: RO; Kind: region
- **South Korea** — Iso: KR; Kind: region
- **Spain** — Iso: ES; Kind: region
- **Sweden** — Iso: SE; Kind: region
- **Switzerland** — Iso: CH; Kind: region
- **Taiwan** — Iso: TW; Kind: region
- **Thailand** — Iso: TH; Kind: region
- **Vietnam** — Iso: VN; Kind: region
- **American Samoa** — Iso: AS; Kind: region
- **Bangladesh** — Iso: BD; Kind: region
- **Bhutan** — Iso: BT; Kind: region
- **Brunei Darussalam** — Iso: BN; Kind: region
- **Cambodia** — Iso: KH; Kind: region
- **Cook Islands** — Iso: CK; Kind: region
- **East Timor** — Iso: TL; Kind: region
- **Estonia** — Iso: EE; Kind: region
- **Fiji** — Iso: FJ; Kind: region
- **French Polynesia** — Iso: PF; Kind: region
- **Greece** — Iso: GR; Kind: region
- **Guam** — Iso: GU; Kind: region
- **Iceland** — Iso: IS; Kind: region
- **Kiribati** — Iso: KI; Kind: region
- **Laos** — Iso: LA; Kind: region
- **Latvia** — Iso: LV; Kind: region
- … 31 more in the JSON form

## Lifecycle

- Event: open; At: 2026-11-11T15:58:14Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 20
- **Reasons**: conf:3, win:early, comp:junior,brand
- **Computed at**: 2026-11-12T01:45:30Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.