{"id":2020369,"url":"https://alion.io/job/tibco-technicien-support-n1-kiosque-hf","title":"Technicien support N1 & Kiosque H/F","company":{"id":2174544,"name":"Tibco","domain":"tibco.fr","url":"https://alion.io/company/tibco-fr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bordeaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":114},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T08:18:26Z","employer_posted_date":null,"last_verified_at":"2026-09-14T08:18:26Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"Vos attentes \n\n * Rejoindre une entreprise à impact pour créer un meilleur demain en prenant soin de l'économie, de l'humain et de la planète ?\n * Entrer dans une société française qui maitrise son destin ?\n * Intégrer une équipe à taille humaine ?\n * Vous aimez l’autonomie, la création, la prise d’initiative, l’esprit d’équipe ?\n\nMission\n\nNous recherchons pour l'un de nos clients, un acteur du secteur public, un Technicien support N1& proximité H/F. A ce titre vous interviendrez sur les missions suivantes : \n\n * Prendre en charge les sollicitations (incident ou demande)\n * Enregistrer les sollicitations dans l’outil ITSM\n * Qualifier les sollicitations\n * Résoudre les sollicitations\n * Alerter son management en cas de suspicion d’un incident majeur\n * Escalader les sollicitations en respectant le processus\n * Maintenir la base de connaissance de son périmètre\n * Respecter les consignes client et SLA\n * Communiquer vers les utilisateurs\n * Gérer et maintenir le(s) stock(s) à jour\n * Gérer le cycle de vie du matériel dans le(s) stock(s)\n * Réaliser les inventaires\n * Traiter les interventions sur divers périmétres (bureautique, salle de visio conférence, imprimante, ... )\n * Installer les écrans sur bras\n\nProfil recherché\n * Vous êtes issu(e) d'une formation dans le domaine de l'informatique, et vous justifiez d'une expérience sur un poste similaire \n * Vous possédez de bonnes connaissances techniques sur l'environnement suivant : \n * Outils ITSM (BMC)\n * OS (Windows, MacOS)\n * Bureautique (Office 365)\n * Maîtrise Réseaux (TCP/IP, WiFi…)\n * PMAD (SCCM, Viewer,…)\n * Smartphone\n * Doté(e) d'une excellente aisance relationnelle vous maîtrisez parfaitement la communication à l'écrit comme à l'oral \n * Organisé(e) et rigoureux(se), vous savez travailler de manière autonome. \n * Vous avez le sens du service client et vous savez faire preuve de pédagogie auprès des utilisateurs \n\nProcess de recrutement \n\n * Transmettez nous votre candidature\n * Etude de l'ensemble des candidatures par les équipes recrutement \n * Entretien avec nos responsables opérationnels \n * Entretien avec l'entreprise cliente \n * Démarrage de votre mission \n\nInfos : \n\n * Poste à pourvoir dès septembre, mission d'intérim de 6 mois renouvelable\n * Rémunération 24/25K€ \n\nC’est vous ?\n\nDevenez tib’s et envoyez nous votre candidature\n\nTIBCO – Service Ressources Humaines - BP 9 - Le Bois Cholet - 44860 SAINT-AIGNAN DE GRAND LIEU \n\nDans le cadre de sa politique en faveur des bénéficiaires de l’obligation d’emploi, Tibco souligne que ses postes sont ouverts aux candidats en situation de handicap.","description_format":"text","description_chars":2597,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:23Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.179,"p_room":0.35,"age_days":40,"expected_fill_days":7,"reasons":["seen:40","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/tibco-technicien-support-n1-kiosque-hf","json_url":"https://alion.io/job/tibco-technicien-support-n1-kiosque-hf.json","meta":{"generated_at":"2026-10-26T03:34:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4814,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2174544},"rest":"https://alion.io/mcp/rest/get_company?id=2174544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftibco-technicien-support-n1-kiosque-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftibco-technicien-support-n1-kiosque-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftibco-technicien-support-n1-kiosque-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tibco-technicien-support-n1-kiosque-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftibco-technicien-support-n1-kiosque-hf"}]}