{"id":2635882,"url":"https://alion.io/job/ticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager","title":"Coordinator, Ticket Operations and Fulfillment - TicketManager","company":{"id":1806148,"name":"Ticket Manager","domain":"ticketmanager.com","url":"https://alion.io/company/ticketmanager-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-15T17:20:15Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T22:43:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Live events are fun.\nConcerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.\nCompanies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.\nBuilt at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\nTicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\nWe’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\nWhy Work at TicketManager\nAt TicketManager, you’ll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\nIf you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\nThe Role\nThe Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end-to-end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high-volume ticket requests, precise inventory maintenance, and consistent adherence to SLA commitments, this role helps reduce customer effort and ensures reliable, efficient ticket delivery.\nResponsibilities:\nExecute accurate ticket setup and fulfillment to support customer needs \nRespond to ticket-related fulfillment inquiries while meeting service-level expectations\nBuild and maintain ticket inventory for events, packages, and large-scale builds \nEnsure ticket data accuracy, compliance, and quality prior to delivery \nHandle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery \nPartner with internal teams to support new account setups and high-volume ticket projects \nCollaborate across teams to support efficient fulfillment operations and continuous improvement\nMaintain organized fulfillment processes and documentation\nDesired Skills and Experience:Bachelor’s Degree Required \n1+ year of related work experience\nPrevious Box Office/Ticketing experience a plus\nExcellent communication skills, both oral and written\nProcess-driven, creative thinker with a proven ability to articulate, and implement innovative solutions\nExperience in box office, ticketing, or event fulfillment is a plus\nMust have exceptional follow-through, possessing a high level of attention to detail\nProven ability to manage multiple projects and deliver work on time\nExperience with Outlook and Excel\nComfortable learning new software programs\nDemonstrates high ethical standards, accountability, and integrity in all work\nTicketManager Highlights:Location: Mesa, Arizona\nCompensation: $19 - $21 per hour & Bonus Eligibility \nReports to: Director of Ticket Operations & Fulfillment\nWorkExpectations: Role is In-Office, Monday-Friday \n Retirement: 401(k) & Company Match\nHealth Benefits: Medical, Dental, Vision & Chiropractic\nTime Off: Unlimited PTO\nInterview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.\n Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering\nPerks: Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup.\n Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal \n4.5 out of 5 Glassdoor rating\nUsed by over 4,000 globally known companies including ~15% of the Fortune 500","description_format":"text","description_chars":4909,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T17:20:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager","json_url":"https://alion.io/job/ticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager.json","meta":{"generated_at":"2026-10-20T00:24:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806148},"rest":"https://alion.io/mcp/rest/get_company?id=1806148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fticket-manager-coordinator-ticket-operations-and-fulfillment-ticketmanager"}]}