{"id":2635884,"url":"https://alion.io/job/ticket-manager-implementation-project-manager-enterprise-saas-ticketmanager","title":"Implementation Project Manager (Enterprise SaaS) - TicketManager","company":{"id":1806148,"name":"Ticket Manager","domain":"ticketmanager.com","url":"https://alion.io/company/ticketmanager-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4158},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T17:20:15Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T19:45:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Implementation Project Manager\nLive events are fun.Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.\nCompanies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.\nBuilt at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\nTicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\nWe’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\nWhy Work at TicketManager\nAt TicketManager, you’ll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\nIf you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\nThe Role\nThe Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.\nResponsibilities:\nLead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.\nBuild system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.\nManage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.\nMaintain accurate documentation of project status, decisions, client use case and client feedback.\nCoordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.\nCommunicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.\nMonitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.\nDesired Skills and Experience:\nBachelor’s Degree Required\n5+ years of work experience in a collaborative, data-driven environment \nPrevious project management experience preferred \nPMP or similar certification is a plus\nStrong interpersonal skills: negotiating, influencing, and dealing effectively with people \nExcellent communication and organizational skills with the ability to manage multiple projects simultaneously \nCustomer service skills in a SaaS environment preferred \nProven presentation and executive meeting planning\nAbility to translate technical concepts into client-friendly language\nAbility to refine project management strategy to meet client needs\nTicketManager Highlights:Location: Mesa, AZ or New York, NY\nCompensation: $85,000-$115,000 & Bonus Eligibility \nReports to: Director, Customer Solutions\nWorkExpectations: Role is In-Office, Monday-Friday \n Retirement: 401(k) Company Match\nHealth Benefits: Medical, Dental, Vision & Chiropractic\nTime Off: Unlimited PTO\nInterview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.\n Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering\nPerks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.\n Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal \n4.5 out of 5 Glassdoor rating\nUsed by over 4,000 globally known companies including ~15% of the Fortune 500","description_format":"text","description_chars":5132,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software"],"lifecycle":[{"event":"open","at":"2026-10-15T17:20:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":37,"reasons":["conf:2","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ticket-manager-implementation-project-manager-enterprise-saas-ticketmanager","json_url":"https://alion.io/job/ticket-manager-implementation-project-manager-enterprise-saas-ticketmanager.json","meta":{"generated_at":"2026-10-17T19:55:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806148},"rest":"https://alion.io/mcp/rest/get_company?id=1806148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fticket-manager-implementation-project-manager-enterprise-saas-ticketmanager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fticket-manager-implementation-project-manager-enterprise-saas-ticketmanager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fticket-manager-implementation-project-manager-enterprise-saas-ticketmanager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ticket-manager-implementation-project-manager-enterprise-saas-ticketmanager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fticket-manager-implementation-project-manager-enterprise-saas-ticketmanager"}]}