{"id":1142622,"url":"https://alion.io/job/ticketek-entertainment-group-customer-service-representative","title":"Customer Service Representative","company":{"id":450082,"name":"Ticketek Entertainment Group","domain":"teg.com.au","url":"https://alion.io/company/ticketek-entertainment-group","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-23T13:00:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:28:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Ticketek is a global leader in ticketing and technology with 40+ years’ experience with ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.\nAn exciting role of Customer Service Representative has become available for someone who has a passion for the events / music industry in our Ticketek UK Customer Services team based in London.\nCulturally we are ambitious, innovative, commercial, fast paced environment, where our focus is on our people’s strengths and talent. This environment has been key in our success to date - one that is collaborative where our people aspire to exceed.\nEvery day might look a bit different however it is likely to include customer service, ticket dispatch, event related support. You will have a continuous improvement mindset, deliver timely, efficient, and effective Customer Service and Dispatch services.\nThe Role\nAs one of our Customer Services Representatives, you will:\nRespond to customer queries via phone and email.\nPrint and pack tickets for customers to upcoming events.\nProvide service delivery reporting as required.\nBe conscious of the customer experience in all that you do.\nCollaborate across a broad stakeholder group.\nEvent day work (including weekend work as required).\nThe Person\nWe're looking for someone who:\nCommunicates with style and professionalism, across all levels of business relationships.\nIs adaptable, able to mould to an ever-changing environment.\nHas the ability to problem-solve, both being able to think of, and implement innovative solutions to everyday problems.\nHas excellent time management skills with the ability to deal with conflicting deadlines.\nPossesses a keen eye for detail.\nIs able to quickly establish rapport and develop client relationships.\nIs a team player willing to strive to deliver exceptional results.\nHas online customer service experience using Meta Business Suite & Trust pilot review platform.\nCustomer service experience; on the telephone and answering emails and using CRM systems, Zendesk would be ideal.\nThe role is a 3 month contract working October through to the end of December. Working hours Wednesday - Sunday 9:00am - 5:00pm.\nAt TEG a balanced workforce where everyone belongs, supported by processes and policies which advocate this, is the heart of our strategy. We therefore welcome all suitably qualified candidates, irrespective of gender, identification, disability, marital or parental status, racial, ethnic, or social origin, colour, religion, belief, or sexual orientation.\nWe want to make sure our recruitment processes are accessible and inclusive for all people. If there’s any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.\nPlease know you must have the right to work in the UK to be considered for this role.\nRequirements\nEssential experience required:\nCustomer Relationship Management (CRM): Experience of using Zendesk (ticketing routing, macro management, queue navigation, and knowledge base administration).\nWorkforce & Operations Management: Demonstrated experience with Aspect (Workforce Management, agent scheduling, forecasting, and real time activity tracking).\nCross Platform Integration: Ability to use Aspect insights to optimize Zendesk ticket handling capacity and queue output\nBenefits\nWorking for TEG\nOur people enjoy a wealth of benefits including:\n23 days annual leave plus Birthday leave\nEnhanced pension contributions, sick and family leave\nComplimentary tickets\nRecognition Awards\nEmployee Assistance Programme","description_format":"text","description_chars":3659,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Ticketing","Venues"],"lifecycle":[{"event":"open","at":"2026-09-23T13:00:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T20:57:52Z"},"pay":null,"html_url":"https://alion.io/job/ticketek-entertainment-group-customer-service-representative","json_url":"https://alion.io/job/ticketek-entertainment-group-customer-service-representative.json","meta":{"generated_at":"2026-09-23T20:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}