{"id":4277368,"url":"https://alion.io/job/ticketmaster-depot-engineer","title":"Depot Engineer","company":{"id":1753293,"name":"Ticketmaster","domain":"ticketmaster.com","url":"https://alion.io/company/ticketmaster-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:24:44Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T19:24:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary:\nJOB DESCRIPTION - DEPOT ENGINEER\nDivision: Ticketmaster US\nLine Manager: VP of Operational Services\nContract Terms: Full Time - ON SITE\nTHE TEAM\nThe Enterprise Support Technology Services team is part of the Global Support & Operations organization and is responsible for the deployment, management, and support of hardware and software used across client venues and live events. This includes asset lifecycle management, configuration, and logistics to ensure systems operate reliably in both event and day-to-day environments.\nThe team partners closely with Technology, Event Operations, and Account teams to support client needs and deliver consistent, high-quality execution. As part of a rapidly evolving live entertainment landscape, the team continuously improves processes, adapts to new technologies, and scales operations to meet growing demand.\nTHE JOB\nThe Depot Engineer is responsible for executing day-to-day depot operations, including hardware configuration, logistics, repair, and asset management. This role ensures that all equipment is properly prepared, tracked, and deployed to support live events and client operations.\nYou will operate as a key contributor within the depot, owning critical workflows across the hardware lifecycle-from receiving and configuration to deployment and return. This role requires strong technical aptitude, attention to detail, and the ability to work independently in a fast-paced, agile, event-driven environment.\nThe Depot Engineer partners closely with internal teams across Technology, Event Operations, and Account Management to ensure hardware is delivered accurately and on time. You will also play an active role in identifying inefficiencies and improving processes to increase reliability, scalability, and operational efficiency.\nIn addition to execution, you are expected to anticipate operational needs-proactively identifying risks, planning for upcoming demand, and ensuring the depot is prepared to support future events and deployments.\nSuccess in this role means consistently delivering high-quality execution, resolving technical issues effectively, and contributing to the continuous improvement of depot operations.\nWHAT YOU WILL BE DOING\nConfigure, stage, test, and deploy hardware for both permanent and temporary installations\nManage day-to-day shipping and receiving operations, including tracking and coordinating equipment movement\nMaintain accurate inventory and asset tracking across systems, ensuring data integrity and visibility\nTroubleshoot and repair hardware issues across supported devices (POS, networking equipment, peripherals, mobile devices, printers)\nExecute hardware replacement and refurbishment workflows to maintain deployment readiness\nEnsure all equipment meets quality standards and is fully prepared prior to deployment\nMonitor inventory levels and proactively flag risks related to shortages, delays, or upcoming demand\nPartner with internal teams to support event timelines, client needs, and deployment schedules\nCommunicate status, issues, and risks clearly to stakeholders\nFollow established operational processes while proactively identifying opportunities for improvement\nContribute to the development and refinement of workflows related to configuration, logistics, and asset management\nSupport vendor interactions related to shipping, repairs, and equipment handling as needed\nMaintain working knowledge of Ticketmaster and company-supported hardware, systems, cyber security requirements and technologies, including emerging platforms and operational tooling across depot and fulfillment workflow.\nWHAT YOU NEED TO KNOW (TECHNICAL SKILLS)\n3-6 years of experience in IT support, technical operations, hardware deployment, or logistics environments\nHands-on experience configuring, troubleshooting, and supporting hardware (POS systems, peripherals, mobile devices, or similar)\nWorking knowledge of Windows, macOS, and mobile operating systems\nBasic understanding of networking concepts (wired and wireless, routers, switches, connectivity troubleshooting)\nExperience with inventory, asset management, or ticketing systems\nAbility to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment\nStrong problem-solving skills with the ability to diagnose issues and drive resolution independently\nClear communication skills, with the ability to work across technical and non-technical teams\nComfortable working in a hands-on environment that includes both technical tasks and physical operations (equipment handling, shipping/receiving)\nAbility to anticipate needs, plan ahead, and adapt to changing priorities in an event-driven environment\nFlexibility to support nights, weekends, or holidays based on event schedules\nValid driver’s license and reliable transportation\nPREFERRED QUALIFICATIONS\nExperience in warehouse or depot environments\nForklift certification or experience operating material handling equipment\nExperience supporting live events or field deployments\nYOU (BEHAVIOURAL SKILLS)\nStrong sense of ownership and accountability-follows through on tasks and sees issues through to resolution\nDetail-oriented and highly organized, with the ability to maintain accuracy in fast-paced operational workflows\nEffective communicator who can clearly share status, issues, and risks with both technical and non-technical stakeholders\nCollaborative team player, able to work across functions and support shared goals\nProactive mindset with the ability to identify problems early and take action\nAdaptable and comfortable working in a dynamic, event-driven environment with shifting priorities\nAbility to take direction, prioritize accordingly, and adjust quickly as operational needs evolve\nReliable and consistent, especially during high-pressure or time-sensitive situations\nPositive, solutions-oriented approach to challenges\nBENEFITS & PERKS\nThrough our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:\n HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)\nYOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days\n WEALTH: 401(k) program with company match, stock reimbursement program\nFAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support\nCAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment\nOTHERS: Volunteer time off, crowdfunding match\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.\nWe do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.\nOur work is guided by our values:\nReliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.\nTeamwork - While we celebrate individual achievements, we know have more success as a team.\nIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.\nBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.\nEQUAL EMPLOYMENT OPPORTUNITY\nWe aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.\nTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.\nWe will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.\nWe also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.\nHIRING PRACTICES\nThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\nTicketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.","description_format":"text","description_chars":11949,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Event Technology"],"lifecycle":[{"event":"open","at":"2026-11-13T19:24:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T20:25:12Z"},"pay":null,"html_url":"https://alion.io/job/ticketmaster-depot-engineer","json_url":"https://alion.io/job/ticketmaster-depot-engineer.json","meta":{"generated_at":"2026-11-13T20:25:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753293},"rest":"https://alion.io/mcp/rest/get_company?id=1753293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fticketmaster-depot-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fticketmaster-depot-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fticketmaster-depot-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ticketmaster-depot-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fticketmaster-depot-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4277368}},{"tool":"search_jobs","arguments":{"company":"ticketmaster.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4277368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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