{"id":3373300,"url":"https://alion.io/job/ticketmaster-peru-call-center-agent-part-time","title":"Call Center Agent (Part-time)","company":{"id":1832106,"name":"Ticketmaster Perú","domain":"ticketmaster.pe","url":"https://alion.io/company/ticketmaster-pe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T02:29:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\nJOB DESCRIPTION - CALL CENTER AGENT\nLocation: Athens, Greece\nDivision: International Ticketing\nLine Manager: Call Center Supervisor\nContract Terms: Permanent, Part-time Hours\nTHE JOB\nThe call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying the customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.\nWHAT YOU WILL BE DOING\n Managing large amounts of inbound calls in a timely manner\nFollowing call center “scripts” when handling different topics\nHandling customer inquiries both by telephone and email\nResearching required information using available resources (websites, manuals etc)\nManaging and resolving customer complaints\nProviding customers with information\nEntering new customer data into system\nUpdating existing customer data in order to maintain call centre database\nProcessing orders\nIdentifying and promoting priority issues\nRouting calls to appropriate resource\nFollowing up customer calls where necessary\nDocumenting all call information according to standard operating procedures\nOther tasks as may be directed by the Line Manager or Supervisor\nWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)\n Deep knowledge of Ticketmaster (Tickethour) technology to enable support customers.\nProficient in MS Office products and call centre equipment/software programs.\nStrong attention to detail.\nFlexibility and adaptability as you will be dealing every day with different personalities.\nCustomer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Problem Solving.\nYOU (BEHAVIOURAL SKILLS)\nOutstanding verbal communication skills along with active listening\nAbility to multi-task, set priorities and manage time effectively\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.\nWe do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.\nOur work is guided by our values:\nReliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.\nTeamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team\nIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent\nBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive\nEQUAL OPPORTUNITIES\nWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Onsite\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. 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