{"id":1397012,"url":"https://alion.io/job/ticketmaster-peru-client-development-manager-sport-stadia","title":"Client Development Manager - Sport & Stadia","company":{"id":1832106,"name":"Ticketmaster Perú","domain":"ticketmaster.pe","url":"https://alion.io/company/ticketmaster-pe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-19T00:29:32Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Job Summary:\nJOB DESCRIPTION - CLIENT DEVELOPMENT MANAGER\nLocation: Perth, Adelaide, Brisbane, Sydney or Melbourne.\nDivision: Ticketmaster Australia\nLine Manager: General Manager Partnership and Client Success\nContract Terms: Parental leave cover, 38 hours per week\nTHE TEAM\nThe Sales & Business Development team are key to maintaining strong and connected client relationships and play a critical role in the retention & growth of the Ticketmaster business.\nTHE JOB\nThe Client Development Manager (CDM) will focus exclusively on our client accounts and the needs of clients within our Sport and Stadia portfolio. The CDM is responsible for managing all account and contract requirements for Ticketmaster’s sports and stadia clients. in addition to sourcing and securing new business in their portfolio.\nClient Relationships\nThe CDM will develop and grow relationships with existing and potential clients including contract renewal, service monitoring and strategic development including identifying opportunities to grow ticket sales and revenue through Ticketmaster product, technology and marketing initiatives. The CDM will be responsible for all contract deliverables for the servicing needs for the client and will be required to meet with the client on a regular basis or as per the KPI’s set out in the contract agreement. You will work with various departments within Ticketmaster, including but not limited to the Products, Commercial, Technology and Client Operations groups to ensure your client is onboarded with new technology and across any new initiatives in the pipeline. The CDM will ensure the clients are trained in Ticketmaster products or coordinate the subject matter expert from Ticketmaster to present to the Client in their respective field.\nRevenue Growth\nThe CDM will work with the Commercial team to identify opportunities to grow ticket sales, gross ticket value and ancillary revenue through product, technology and marketing initiatives. For your client portfolio you will be required to present at client meetings and partner closely with other teams to determine a strategy. Ancillary revenue could include but will not be limited to additional sales through Upsells, Ticketmaster Resale, Ticketmaster Platinum and Ticketmaster products such as collector tickets, merchandising and gift boxes.\nBusiness Development\nThe CDM will identify new business opportunities and develop and implement a plan to provide contracted ticketing solutions and services related to ticketing. Assist the Sales and Business Development team in securing new business in the primary ticketing market.\nWHAT YOU WILL BE DOING\nThe CDM is responsible for the following duties:\nClient development and Sales Planning\nYou will manage and collaborate on the development of an account management blueprint, ensuring maximisation of revenue and renewals within our client base.\nYou will drive new client sales into the Sports and Stadia portfolio.\nYou will forecast clients’ ticket/revenue contribution to the segment’s annual business plan by developing client level business plans, including account strategy, profitability analysis, and program projections whilst including opportunities for commercial revenue from the current contract.\nYou will proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and sales trends. You will ensure the service delivery of any contract requirements is delivered by various departments in Ticketmaster.\nIn conjunction with other senior management you will assist in developing policy options for discussion and approval, embracing all aspects of event ticketing and the Ticketmaster business in the relevant segment.\nYou will deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation\nYou will maintain company’s contact management database (Salesforce) with accurate, up-to-date contact and activity details\nOrganisation and Operation\nYou will be familiar with and ensure that all documentation regarding contracts are in place and adhered to.\nYou will regularly report on business performance and tracking of internal KPI’s relating to key client accounts and communicate relevant business issues.\nYou will demonstrate effective financial management of all client relationships including budgeting and forecasting as directed.\nYou will monitor service levels provided by support teams to ensure SLA’s are being met\nYou will maintain current knowledge of Ticketmaster’s technology advances and marketing initiatives to ensure the most up to date and relevant information can be communicated to clients both specific and general.\nYou will comprehensively collaborate with a cross-functional team, providing distinct support functions to clients, ultimately maximising client satisfaction scores\nYou will keep abreast of external trends in the marketplace to enable informed advice to be given to clients and to promote development of internal strategies to optimise client relations.\nYou will ensure clients are proficient in using TM products and services by identifying user needs and coordinating training and consultative services\nYou will resolve disputes or conflicts with clients.\nYou will at every opportunity, encourage the use of new products/functionality that should be enthusiastically embraced and opportunities for innovation should also be encouraged.\nYou will ensure the Ticketmaster Sales and Business Development team and compliant with company quality procedures as per ISO 9001:2015.\nYou will assist in the identification of opportunities for new products and for enhancement and development of existing products for your clients and proactively work with internal teams to ensure service delivery needs are met.\nRevenue Growth\nYou will develop and implement strategies to upsell existing clients on products, programs, or services that drive ticket sales and revenue for your segment; track, monitor, and adjust plans to maximise results\nYou will identify opportunities to grow ticket sales through marketing initiatives and work with the Marketing team that delivers value to Ticketmaster clients.\nYou will identify opportunities to grow ancillary revenue through product, technology and marketing initiatives and work with the Commercial team to deliver B2B and B2C opportunities.\nBusiness Development\nNew Business opportunities - identify new business and direct the customer acquisition process against a set of annual sales goals\nYou will assist the Sales and Business Development team in securing new business in the primary ticketing market.\nYou will participate in the presentation and writing of proposals and reviews of RFPs\nYou will recommend and implement marketing and business initiatives for Ticketmaster and its clients in the relevant State market.\nYou will maintain the relevant client and opportunity accounts in Salesforce.\nYou will attend events and client functions and ensure Ticketmaster is properly represented on such occasions.\nCoordinate and participate in demonstrations of the ticketing system and other Ticketmaster services and products to potential clients.\nYou will manage the renewal process for existing business within the Sport and Stadia portfolio for the Australian market.\nClient Relationships\nYou will be responsible for retention of all clients within your portfolio, ensuring maximum margin levels through the renewal engagement\nYou will maintain executive and/or senior management level contact with each client and develop deep long-term relationships with current and new accounts\nYou will ensure client feedback is shared with relevant internal stakeholders to achieve client satisfaction and other business goals\nYou will arrange and/or facilitate presentations using Ticketmaster technology for existing and potential clients.\nYou will retain accounts through the development of strong relationships with key decision makers and users within an organisation\nYou will address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate\nThere is a requirement for interstate travel to ensure ongoing engagement and servicing with Ticketmaster’s clients and new clients. You will be required to be available to work on some weekends including attending events on behalf of Ticketmaster out of hours. Due to the travel requirements for the position, you may be away from home for an extended period of time which can be a minimum of five days.\nWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)\nCustomer / Client Focus - Strong commitment to the provision of service excellence. Ensuring Ticketmaster’s internal and external customers’ needs are continually met. Maintain and build of strong customer relationships with current and future clients. Demonstrated track record in addressing complex issues and balancing internal stakeholder involvement.\nCommunication - Demonstrating strong communication, interpersonal and presentation skills, both written and verbal.\nDevelopment clear written policies and procedures for State Managers. Strong ability to communicate with clarity and confidence business developments and each client’s requirements and deadlines to internal and external customers. Effective listening skills are also paramount. Highly developed negotiation and interpersonal skills. Ability to confidently present materials in an open forum.\nFlexibility\nDemonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with high level complaints and recognise the need for flexibility where applicable. Highly developed negotiation skills.\nResearch/Analytical - Business Management or Marketing degree desirable. Maintain up to date knowledge of industry developments incorporating marketing and technological advances, both internally and externally. Proven analytical mind and problem-solving ability. Proven experience in the maintenance of monthly and annual budgets. Strong Tender and Contract knowledge. Well-developed attention to detail.\nInitiative - Possessions of “natural energy” with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.\nComputer literacy - I.T. literacy essential - Windows Office Suite (PowerPoint, Word, Excel and Outlook) Familiarity and aptitude with a significant number of different ticketing systems, products and websites/apps including current\ndatabase management systems and Ticketmaster programs and reports. Typing skills with high accuracy\nProven skills in working with Salesforce or understanding of working with a business development CRM tool.\nNumerical - Proven experience in the maintenance of monthly and annual budgets.\nNegotiation - Conflict resolution skills. Oversee all aspects of the contracts for specific client base and recognise the need to be flexible whilst still achieving Ticketmaster and client objectives.\nResults orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources, combined with passion, belief and energy. Strong commitment to the provision of service excellence and a proven track record of exceeding sales targets and understanding of contract structure and negotiations.\nYOU (BEHAVIOURAL SKILLS)\nA highly motivated and conscientious individual\nFlexibility in work approach with a proactive focus.\nI earn the trust of clients and co-workers; I set clear expectations;\nI deliver high quality work on time and on task;\nCustomer focus. Ensuring clients’ needs are continually met.\nAchievement orientation, measuring outcomes against a standard of excellence and improving performance or results through innovation.\nI take the time to do things right\nI collaborate with others; I share information openly;\nI listen a...","description_format":"text","description_chars":14704,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Gaming"],"lifecycle":[{"event":"open","at":"2026-09-28T13:52:44Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.647,"p_room":0.55,"age_days":24,"expected_fill_days":18,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ticketmaster-peru-client-development-manager-sport-stadia","json_url":"https://alion.io/job/ticketmaster-peru-client-development-manager-sport-stadia.json","meta":{"generated_at":"2026-10-19T04:35:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1832106},"rest":"https://alion.io/mcp/rest/get_company?id=1832106"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fticketmaster-peru-client-development-manager-sport-stadia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fticketmaster-peru-client-development-manager-sport-stadia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fticketmaster-peru-client-development-manager-sport-stadia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ticketmaster-peru-client-development-manager-sport-stadia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fticketmaster-peru-client-development-manager-sport-stadia"}]}