{"id":2571034,"url":"https://alion.io/job/ticketmaster-peru-client-operations-manager","title":"Client Operations Manager","company":{"id":1832106,"name":"Ticketmaster Perú","domain":"ticketmaster.pe","url":"https://alion.io/company/ticketmaster-pe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1795},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-14T22:57:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T03:29:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\nCLIENT OPERATIONS MANAGER\nLocation: Austin, TX\nDivision: Ticketmaster (Front Gate Tickets)\nLine Manager: Manager of Client Operations\nContract Terms: Permanent, Full-Time, 40 hours per week, potential for nights and weekend and up to 20% travel\nTHE TEAM\nFront Gate Tickets is North America’s leading software and operations provider for the festival market, granting 4.5M fans access to once-in-a-lifetime experiences on an annual basis. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 150 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!\nFront Gate Tickets is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We are headquartered in Austin, TX, but have a mix of local and remote employees on the team and throughout the organization.\nTHE JOB\nThe Client Operations Manager is responsible for managing all client relationships. The COM will primarily act as an advisor and consultant to their clients, working in tandem with all executives, departments, and stakeholders to meet and exceed client expectations. The role works with multiple departments and team leadership to ensure standardization of communication and support for our clients.\nWHAT YOU WILL BE DOING\nAct as primary advisor and consultant for client’s ticketing and event needs, providing expertise in all aspects of the client relationship.\nBuild and cultivate excellent client relationships by monitoring client support service levels, ensuring they are met and exceeded when possible, and ensuring clients are aware of all system help functions and other self-service tools.\nConvey product updates, new features and functionality to client base.\nConduct regular client meetings to review best practices, check in on project timelines, make recommendations and gather feedback.\nDirect and implement best practices for all FGT product and system installations, upgrades and maintenance at client sites.\nManage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; and providing specific issue details to expedite problem resolution.\nConduct quality control processes to ensure the accuracy of event details in the ticketing system.\nExecute and complete other duties as assigned.\nWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)\n3+ years’ experience in enterprise software industry is highly desirable.\nExperience with the ticketing industry highly desirable.\nH.S. diploma or equivalent, Bachelor’s degree preferred.\nComputer savvy and proficient with Microsoft Office suite.\nConfidence in communication, to include written, listening, and presentation of data to clients, colleagues and Supervisor.\nStrong organizational skills and attention to detail.\nStrong customer relationship skills and customer focus.\nStrong leadership skills, experience in team leadership is helpful.\nStrong project management skills, project management experience is helpful.\nGood people skills to build trusted relationships with professionals on all levels.\nCertain degree of creativity, latitude and problem solving is needed.\nA passion for the live entertainment industry and the public who experience it.\nAbility to learn new technology.\nAbility to successfully handle multiple projects simultaneously, as well as handle pressure and challenging situations.\nAbility to travel up to 25% of the time, and work flexible hours, including evenings and weekends for extended periods of time.\nBENEFITS & PERKS\nThrough our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:\n HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).\nYOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.\n WEALTH: 401(k) program with company match, stock reimbursement program.\nFAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.\nCAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.\nOTHERS: Volunteer time off, crowdfunding match.\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.\nWe do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.\nOur work is guided by our values:\nReliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.\nTeamwork - While we celebrate individual achievements, we know have more success as a team.\nIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.\nBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.\nEQUAL EMPLOYMENT OPPORTUNITY\nWe aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.\nTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.\nWe will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.\nWe also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.\nHIRING PRACTICES\nThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\nTicketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.","description_format":"text","description_chars":9726,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing"],"lifecycle":[{"event":"open","at":"2026-10-14T22:57:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ticketmaster-peru-client-operations-manager","json_url":"https://alion.io/job/ticketmaster-peru-client-operations-manager.json","meta":{"generated_at":"2026-10-16T03:01:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1832106},"rest":"https://alion.io/mcp/rest/get_company?id=1832106"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fticketmaster-peru-client-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fticketmaster-peru-client-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fticketmaster-peru-client-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ticketmaster-peru-client-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fticketmaster-peru-client-operations-manager"}]}