{"id":1397015,"url":"https://alion.io/job/ticketmaster-peru-hr-operations-analyst","title":"HR Operations Analyst","company":{"id":1832106,"name":"Ticketmaster Perú","domain":"ticketmaster.pe","url":"https://alion.io/company/ticketmaster-pe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":930},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-03T03:45:19Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Summary:\nJOB DESCRIPTION - HR Operations Analyst\nLocation: Philippines\nDivision: Human Resources - HR Shared Services\nLine Manager: Associate Director, HR Operations\nContract Terms: Regular, Full-Time\nJob Level - P2 - Professional\nTHE TEAM\nThe Ticketmaster HR team is a group of superstars that are at the core of all employee activities at Ticketmaster. We strive to standardize all of our processes, to create a meaningful employee experience for our teams and to champion a culture of problem-solving, collaboration and teamwork. Within HR, the HR operations team oversees all day-to-day administrative and transactional activities throughout the employee lifecycle, execute on organization-wide processes, problem-solve issues, and lead the strategy behind people data and analytics.\nTHE JOB\nThe HR Operations Analyst will provide global support for the Human Resources team and is responsible for the day-to-day activities to help support HR business partners and leaders across Ticketmaster. Reporting directly to the Associate Director HR Operations, the HR Operations Analyst will assist employees and managers on a variety of employee and/or contingent worker life-cycle processes and services. This position will act as a primary point of contact for HR-related requests. The role requires the ability and willingness to complete daily tactical responsibilities and work with a variety of organizational & people-related issues. This individual will focus on enforcing compliance and reducing liability risks while establishing effective communication between HR, the business, and service teams.\nWHAT YOU WILL BE DOING\nHR Operations & Employee LifecycleServe as a senior HR Operations subject matter expert, owning complex employee-lifecycle processes, advising HR and business leaders, and leading operational improvement, data-quality, and change initiatives.\nAct as a trusted point of contact for employees locally and globally, responding to questions about HR programs, policies, resources, systems, and procedures.\nProcess employee lifecycle transactions accurately and efficiently through Workday, including new hires, employee changes, transfers, compensation-related changes, and exits.\nPartner with managers and HR leaders on complex employee changes, including leaves, promotions, transfers, immigration, terminations, and contingent-worker matters.\nAct as a consultant to HR and business leaders on HR Operations issues and status-change decisions, applying sound judgment within established policies and procedures.\nPlan and execute cyclical people programs, including performance reviews, promotions, talent reviews, and training.\nDraft employment contracts, job change letters, and other employee documentation for distribution.\nEnsure employee transactions and records are entered, processed, reviewed, and audited accurately and on time.\nExecute one-time payment transactions and provide accurate information to the appropriate teams for payroll processing.\nHandle employee and organizational information with appropriate discretion and confidentiality.\n\nShared Services Transition & Process ImprovementSupport the transition of HR operational activities from HR Business Partner teams into the central HR Shared Services organization, partnering closely with local HRBP teams and HR Operations leadership.\nDocument current and future-state workflows and identify opportunities to simplify, standardize, and improve HR processes.\nCoordinate HR Operations workstreams for reorganizations, mergers and acquisitions, and other organization-wide change initiatives.\nHelp develop scalable HR Operations practices that improve efficiency, consistency, and the employee experience.\nCreate, maintain, and continuously improve process documentation, internal reference guides, HR systems documentation, and materials supporting background-check and other HR processes.\nIdentify recurring operational issues and recommend practical solutions or process improvements.\nCoach junior HR Operations team members and serve as an escalation point for complex operational issues, as applicable.\n\n HR Systems, Data & TechnologyLead cross-functional HR technology and process-improvement initiatives from analysis and design through testing, implementation, adoption, and continuous improvement.\nMaintain high standards of HR data quality, accuracy, and integrity.\nPerform regular reviews and audits of employee transactions and HR data.\nOwn a defined cadence of HR data-quality audits and operational metrics, ensuring timely follow-up and resolution of identified issues.\nUse HR systems and reporting tools to investigate issues, identify relevant factors, and determine appropriate actions within established policies and procedures.\nPartner with HR, Payroll, HRIS, and other stakeholders to resolve operational and system-related issues.\n\nWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)\nWe recognize that strong candidates may bring different combinations of experiences and strengths. If you meet most of the qualifications below and believe you can make an impact in this role, we encourage you to apply.\nHR Operations & Employee Lifecycle Experience\nApproximately 3-5 years of experience in HR Operations, HR Shared Services, HR Administration, or a related HR operations role, ideally within a multinational or complex organization.\nHands-on experience supporting end-to-end employee lifecycle processes, including onboarding, employee changes, transfers, compensation-related transactions, documentation, and offboarding.\nExperience processing and reviewing HR transactions while maintaining high standards of accuracy, timeliness, confidentiality, and data integrity.\nExperience working within a Shared Services or centralized HR Operations environment and collaborating with HR Business Partners and other HR teams is preferred.\nAbility to understand operational issues, analyze relevant information, and exercise sound judgment within established policies, processes, and procedures.\nHRIS, HR Technology & Data\nHands-on experience using HRIS and HR technology platforms to manage employee data and HR transactions.\nExperience with Workday is strongly preferred, particularly for employee lifecycle transactions and employee data management.\nStrong understanding of HR data quality and data integrity, including transaction validation, reconciliation, and auditing.\nAbility to identify system or data issues, investigate root causes, and partner with relevant teams to resolve them.\nExperience contributing to HR technology enhancements, testing, process changes, and user feedback is preferred.\nComfortable learning new HR technologies and working across multiple systems and digital platforms.\nAI, Automation & Digital Capability\nPractical experience using AI and generative AI tools to improve productivity, research, documentation, knowledge management, data analysis, or HR operational processes.\nAbility to identify opportunities to use AI, automation, and digital tools to simplify repetitive activities, reduce manual effort, improve service delivery, and enhance HR Operations efficiency.\nDemonstrated ability to use AI tools responsibly and thoughtfully, including validating AI-generated outputs and maintaining appropriate confidentiality, data privacy, security, and human oversight when working with employee or HR information.\nAbility to critically evaluate AI-generated information rather than relying on outputs without appropriate review and validation.\nCuriosity and willingness to explore emerging AI-enabled HR technologies, automation opportunities, and new ways of working.\nProcess Documentation & Knowledge Management\nExperience creating, maintaining, and improving Standard Operating Procedures (SOPs), process documents, workflows, internal reference guides, and knowledge-management content.\nExperience with Lucid chart / Lucid or similar tools for developing process maps, workflows, and operational documentation.\nAbility to translate complex HR processes into clear, practical, and user-friendly documentation.\nExperience documenting current-state and future-state processes and identifying opportunities for standardization, simplification, and continuous improvement.\nStrong attention to version control, document accuracy, governance, and maintenance of HR process documentation.\nDocument & Workflow Management Tools\nExperience using Box or similar cloud-based document management and collaboration platforms.\nExperience with DocuSign or similar electronic signature and document workflow platforms, particularly for employment contracts, employee letters, and other HR documentation.\nUnderstanding of appropriate document access, confidentiality, retention, and data-security practices when handling employee information.\nComfortable managing HR documentation across multiple digital tools while ensuring information remains accurate, organized, secure, and accessible to appropriate stakeholders.\nMicrosoft Office & Data Analysis\nHigh proficiency with Microsoft Office applications, including Excel, Word, mail merge, PowerPoint, and Outlook.\nStrong Microsoft Excel capability, including:VLOOKUP/XLOOKUP or equivalent lookup functions\nPivotTables\nData Validation\nData reconciliation and comparison\nData cleansing and quality checks\nBasic HR data analysis and reporting\n\nAbility to organize and interpret HR operational data to identify discrepancies, trends, or areas requiring follow-up.\nHR Compliance & Audit\nWorking knowledge of applicable employment legislation, HR policies, statutory requirements, and HR compliance practices relevant to the populations supported.\nFamiliarity with HR audits, employee data audits, compliance reviews, and documentation requirements.\nAbility to maintain appropriate records and supporting documentation to meet internal control and audit requirements.\nYOU (BEHAVIOURAL SKILLS)\nYou are likely to succeed in this role if you:\nStrong problem-solving and critical-thinking skills, with the ability to analyze situations, identify relevant factors, exercise sound judgment, and determine appropriate actions.\nA continuous-improvement mindset, with the ability to identify opportunities to simplify, standardize, automate, and improve HR processes while balancing employee experience, operational efficiency, compliance, and data accuracy.\nStrong written, verbal, and interpersonal communication skills, with the ability to explain HR policies, processes, systems, and solutions clearly, professionally, and respectfully to different audiences.\nStrong employee and customer-service orientation, with the ability to handle questions and sensitive situations with professionalism, discretion, empathy, and appropriate confidentiality.\nStrong stakeholder management and collaboration skills, including the ability to influence appropriately and adapt communication and working style across different levels, functions, cultures, and geographies.\nComfortable partnering across teams during process transitions, system implementations or enhancements, organizational changes, and operational improvement initiatives.\nStrong time-management, organizational, and prioritization skills, with the ability to manage multiple priorities while maintaining accuracy and meeting deadlines.\nProven ability to succeed in a fast-paced, flexible, service-oriented, and evolving environment, including navigating ambiguity and changing priorities.\nAbility to work independently, take ownership, and drive issues through resolution, while exercising sound judgment about when to seek guidance or escalate\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that visio...","description_format":"text","description_chars":15378,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T13:52:44Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.775,"p_room":0.9,"age_days":11,"expected_fill_days":24,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ticketmaster-peru-hr-operations-analyst","json_url":"https://alion.io/job/ticketmaster-peru-hr-operations-analyst.json","meta":{"generated_at":"2026-10-03T04:26:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4715,"day_limit":5000,"remaining_today":285,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}