{"id":1397037,"url":"https://alion.io/job/ticketmaster-peru-planning-assistant","title":"Planning Assistant","company":{"id":1832106,"name":"Ticketmaster Perú","domain":"ticketmaster.pe","url":"https://alion.io/company/ticketmaster-pe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":26},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-09-29T00:36:04Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Job Summary:\nJOB DESCRIPTION - Planning Assistant\nLocation: Taguig City, Philippines\nDivision: Fan Support\nLine Manager: Senior Manager, APAC Workforce Planning\nContract Terms: Permanent, 40 hours per week\nTHE TEAM\nLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first. We care passionately about our fan’s interaction with our sales and service channels and as the world’s leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once.\nTHE JOB\nThe Planning Assistant role is responsible for ensuring the Customer Service departments across both our internal teams and outsource partner are running at peak efficiency.\nThe role will monitor and drive real time performance against SLA’s across all our contacts channels, making changes and recommendations to react to the changing day to day landscape.\nFinally, it will also hold some responsibility for maintaining reports and responding to requests to the planning department from Fan Experience and business stakeholders.\nWHAT YOU WILL BE DOING\nComplete forecasting and scheduling reports\n\nComplete daily, weekly and monthly reports\n\nReview staffing and take appropriate action as require\n\nComplete planning requests emails\n\nConstruct and maintain agent schedules\n\nMonitor and drive real time performance against SLAs\n\nSchedule agents off-line activities as requested\n\nLiaise with Management team about any absence or patterns of behaviour concerns.\n\nProactively manage activities on real time basis, optimising call handling capacity and offline activities.\n\nChange agent skill sets to react to fluctuating incoming call traffic\n\nMonitor agent performance to agreed thresholds and escalate instances of high-wrap/ outbound/ call-avoidance/ other non-adherence etc to Team Managers.\n\nMonitor absence (and communicate to Team Managers), update relevant systems and liaise with the operation to agree amendments to planned activity for the day.\n\nProvide intra-day Management Information to operation on Contact Centre performance supported with commentary on variance to plan. (Shrinkage/Attendance/AHT/ Forecast deviation etc).\n\nProvide accurate ad-hoc reports within agreed deadlines encompassing various elements of contact centre performance.\n\nMake recommendations to operational management to improve KPIs.\n\nSupport other areas of the Planning & general contact centre function.\n\nGeneral Planning administration tasks as required.\n\nTo adhere to quality management, safety and environment company policies\n\nWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)\nHas a good knowledge of Contact Centre processes and practices.\n\nConducts thorough searches for information when reviewing procedures or problems.\n\nExcellent time management skills and a high level of accuracy.\n\nHas a good understanding of all Customer Service touch points and contact channels including Phone, Email, social media and Helpdesk.\n\nExposure to Excel/Spreadsheeting.\n\nExperience of working to tight deadlines and changing pressures.\n\nExcellent verbal and written communication skills.\n\nAttention to detail.\n\nYOU (BEHAVIOURAL SKILLS)\nA focus on meeting company set KPIs.\n\nMotivated by targets and tight deadlines - shows a sense of urgency.\n\nUses initiative and takes a proactive approach to resolve issues.\n\nDemonstrates creativity and innovation.\n\nConfidence in making decisions.\n\nAbility to adapts and react effectively to change.\n\nCapable of influencing and negotiating with others.\n\nA highly motivated and conscientious individual.\n\nExcellent team building skills.\n\nMaintains positive working relationships and promotes a positive and friendly culture.\n\nA flexible approach to work and shift schedules.\n\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.\nWe do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.\nOur work is guided by our values:\nReliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.\nTeamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team\nIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent\nBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive\nEQUAL OPPORTUNITIES\nWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.\n#LI-Onsite\n#LI-AK\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.","description_format":"text","description_chars":6334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Music Industry"],"lifecycle":[{"event":"open","at":"2026-09-28T13:52:44Z"}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.387,"p_room":0.35,"age_days":57,"expected_fill_days":21,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-29T01:44:12Z"},"pay":null,"html_url":"https://alion.io/job/ticketmaster-peru-planning-assistant","json_url":"https://alion.io/job/ticketmaster-peru-planning-assistant.json","meta":{"generated_at":"2026-09-29T01:44:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1392,"day_limit":5000,"remaining_today":3608,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}