{"id":1397023,"url":"https://alion.io/job/ticketmaster-peru-trainer-support-operations-emea","title":"Trainer, Support & Operations, EMEA","company":{"id":1832106,"name":"Ticketmaster Perú","domain":"ticketmaster.pe","url":"https://alion.io/company/ticketmaster-pe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":92000,"period":"year","method":"role_country_seniority_unknown","sample_n":230},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Confluence","optional":false},{"name":"Salesforce","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-04T22:06:03Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Job Summary:\nLocation: London, England\nDivision: Education and Training, Support and Operations\nLine Manager: Director, EMEA Regional Education\nContract Terms: Permanent, Full-Time\nTHE TEAM\nGlobal Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction.\nThe Education and Training team, a vertical of this organization, has an on-going mission to deliver the industry’s most accurate, accessible, and empowering support, knowledge, and education resources to enable our employees and our clients to work confidently, solve problems independently, and get the most business value from our tools. With clarity and simplicity as our guiding principles, we turn education into a strategic advantage and a competitive edge.\nOur clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs. We then apply our own ticketing technology to help our clients innovate in their offering and ticketing strategies. The Education and Training team builds the foundational product knowledge and grows the mastery of our users on our technology and products.\nTHE JOB\nAs part of the Global Education & Training team, the Trainer, Support & Operations, EMEA is responsible for designing and delivering scalable education programs that enable operational excellence across the EMEA region. The primary focus of this role is supporting Host Markets, ensuring teams have the system knowledge, operational understanding, and practical skills required to work confidently and effectively within Host-based operations.\nWith Host Markets as its core focus, the role delivers Event Programming onboarding and upskilling, Host-related operational education, and product training across TM1 products. It also provides structured enablement support for EP and CAM teams and education support for venues and other Support & Operations stakeholders where relevant.\nThe role supports the business’s focus on automation and technology-driven efficiencies, ensuring EP teams are equipped to build events faster and more effectively through system expertise.\nThe role owns regional education delivery across in-person, virtual, and LMS based e-learning, and plays an active role in Client Education Day, including hosting sessions covering product updates and launches.\nWHAT YOU WILL BE DOING\nDesign and deliver structured onboarding and role-based learning pathways across EP and CAM audiences.\nDeliver training sessions in-person and virtually ensuring effective knowledge transfer and engagement.\nTravel as required to deliver in-person training across the region.\nOperate with a flexible in-office presence aligned to business demand, supporting in-person training, stakeholder engagement, and key learning initiatives in line with operational priorities and OKR-driven learning goals.\nMaintain alignment with evolving market processes and operational requirements.\nCreate and maintain product training programs supporting system navigation, best practices, and feature adoption.\nTranslate product functionality into practical, role-specific guidance highlighting business impact.\nPartner with EP leadership and Ops stakeholders to identify capability gaps linked to speed and quality.\nDevelop training content supporting automation and technology-enabled event builds.\nEducate EP teams on efficiency tools to reduce manual effort and errors.\nAct as consultative SME to improve operational performance through structured learning solutions.\nLeverage deep knowledge of event build processes, event lifecycle management, and reporting functionality to strengthen understanding of system structure and behaviour.\nProvide role-based education to increase system literacy and enable faster troubleshooting.\nHost sessions at Client Education Day covering product updates and feature launches.\nEnsure consistent messaging and successful adoption of system enhancements.\nIndependently create and publish e-learning content within the LMS.\nDevelop modular, reusable learning assets to scale education regionally.\nMonitor training effectiveness and continuously improve content.\nProvide continuous updates on project status and education initiatives to the Director of Regional Education, EMEA.\nTrack milestones, risks, and adoption metrics.\nBuild strong partnerships with EP, CAM, Ops Leads, and regional stakeholders.\nParticipate in cross-functional meetings to support operational transformation.\nMaintain documentation aligned with global standards.\nWHAT YOU NEED TO KNOW\nYou will be required to demonstrate a high level of business acumen together with a strong track record of experience in training teams in a similar business context as live entertainment and ticketing industry.\nStrong knowledge of Event Programming processes and best practices within Host Markets.\nStrong working knowledge of TM1 products, with the ability to translate product functionality into practical, role-specific training.\nExperience delivering training in live, virtual, and online formats.\nStrong communication and presentation skills.\nAbility to manage multiple priorities in a fast-paced environment.\nDESIRED EXPERIENCE\nExperience in software product training.\nExperience creating user documentation and structured learning materials.\nFamiliarity with SharePoint, Confluence, Asana, and Continu.\nExtensive knowledge and hands-on experience of Host is extremely desired, including its role in event build processes, event lifecycle management, reporting, troubleshooting, and associated operational workflows. Experience working with TM1 products and supporting their adoption in an operational environment is highly desired.\nSalesforce proficiency.\nExperience supporting product launches and adoption initiatives.\nYOU (BEHAVIOURAL REQUIREMENTS)\nConfidence leading workshops and engaging senior stakeholders.\n\nAbility to translate technical complexity into business outcomes.\nProactive, adaptable, and collaborative mindset.\nPassionate about enabling others in complex systems.\nAsks appropriate questions to ensure full understanding, to generate new ideas and innovative solutions.\nDemonstrates ethical behaviours.\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.\nWe do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.\nOur work is guided by our values:\nReliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.\nTeamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team\nIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent\nBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive\nEQUAL OPPORTUNITIES\nWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.\nHIRING PRACTICES\nThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\nTicketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.\n#TM\n#LI-CG1\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. 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