{"id":4277367,"url":"https://alion.io/job/ticketmaster-principal-engineer-csre-remote-united-kingdom","title":"Principal Engineer, CSRE (Remote, United Kingdom)","company":{"id":1753293,"name":"Ticketmaster","domain":"ticketmaster.com","url":"https://alion.io/company/ticketmaster-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Self-Healing","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:24:44Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T19:24:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary:\nJOB DESCRIPTION - Principal Engineer, CSRE\nLocation: Remote, United Kingdom, with travel to London for meetings when required.\nDivision: Ticketmaster UK\nContract Terms: Permanent\nTHE TEAM\nThis position will be part of Ticketmaster's global CSRE team. The team is responsible for building and maintaining core components of Ticketmaster's infrastructure, focusing on resilience and maintainability. CSRE work streams currently include release engineering, provisioning and maintenance, building and maintaining custom components, and developer enablement.\nTHE JOB\nYou will be responsible for designing, building, rolling out and supporting key components across Ticketmaster's estate. Current projects include replacing our incident handling and alerting systems, reviewing and enhancing telemetry, and moving our Jira and Confluence infrastructure to the cloud.\nYou will provide engineering leadership, and be responsible for defining architecture and delivery strategy to high quality standards. You will also be taking existing components and raising them to comply with those standards.\nYou will think in systems-not just the software, but the people, processes, and pressures around it.\nWHAT YOU WILL BE DOING\nBuilding the frameworks, libraries, and tools that make other engineers faster.\nUntangling and improving legacy systems, from characterising current behaviour through to shipping changes.\nDesigning for failure; building in fault tolerance, self-healing, and clear paths to scale.\nDesigning to interfaces, not vendors. Building components that speak open standards.\nEvaluating, prototyping, and benchmarking new approaches before betting on them.\nAdopting and developing new software development techniques, leveraging LLMs and associated technologies.\nEnsuring work is visible, and that value delivered is clear.\nMentoring fellow engineers.\nWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)\nDeep expertise in at least one programming language, and experience of applying that knowledge in other scenarios.\nExposure to strongly typed languages and functional programming.\nA sense of taste; you can tell good design from bad, and articulate why.\nAble to design at the systems level and work effectively with complex legacy constraints.\nOpen-minded about how LLMs change the craft of software engineering.\nYOU (BEHAVIOURAL SKILLS)\nAt home in a SAFe process-PI objectives, ARTs, the cadence of reporting-and able to satisfy it while keeping the team lean and fast underneath.\nHumble and kind, with a supportive nature that encourages and fosters a positive environment for team members.\nStrong opinions lightly held-opinionated but not dogmatic.\nSkilled in managing relationships both upwards and downwards, effectively handling expectations and fostering collaboration across all levels of the organisation.\nListening and coaching skills, capable of mentoring and teaching, with a strong ability to synthesize information and connect disparate ideas.\nAbility to own a problem end-to-end and finish it.\nTakes real pride in the work, holding others to the same bar.\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.\nWe do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.\nOur work is guided by our values:\nReliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.\nTeamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team\nIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent\nBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive\nEQUAL OPPORTUNITIES\nWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.\nHIRING PRACTICES\nThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\nTicketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #LI-JCK #LI-Remote\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.","description_format":"text","description_chars":6170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Event Technology"],"lifecycle":[{"event":"open","at":"2026-11-13T19:24:44Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T20:11:45Z"},"pay":null,"html_url":"https://alion.io/job/ticketmaster-principal-engineer-csre-remote-united-kingdom","json_url":"https://alion.io/job/ticketmaster-principal-engineer-csre-remote-united-kingdom.json","meta":{"generated_at":"2026-11-13T20:11:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753293},"rest":"https://alion.io/mcp/rest/get_company?id=1753293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fticketmaster-principal-engineer-csre-remote-united-kingdom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fticketmaster-principal-engineer-csre-remote-united-kingdom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fticketmaster-principal-engineer-csre-remote-united-kingdom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ticketmaster-principal-engineer-csre-remote-united-kingdom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fticketmaster-principal-engineer-csre-remote-united-kingdom"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4277367}},{"tool":"search_jobs","arguments":{"company":"ticketmaster.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4277367},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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