{"id":4277366,"url":"https://alion.io/job/ticketmaster-principal-software-engineer-remote-united-kingdom-2","title":"Principal Software Engineer (Remote, United Kingdom)","company":{"id":1753293,"name":"Ticketmaster","domain":"ticketmaster.com","url":"https://alion.io/company/ticketmaster-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"DynamoDB","optional":false},{"name":"GitLab CI","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Maven","optional":false},{"name":"MySQL","optional":false},{"name":"Node JS","optional":false},{"name":"Oracle","optional":false},{"name":"React.js","optional":false},{"name":"Spring Boot","optional":false},{"name":"TypeScript","optional":false},{"name":"Apache Kafka","optional":true},{"name":"ElasticSearch","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-11-13T19:24:44Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T19:24:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary:\nJOB DESCRIPTION - Principal Engineer\nLocation: Remote, United Kingdom, with travel to London for meetings when required.\nDivision: Ticketmaster\nContract Terms: Permanent\nTHE TEAM\nThe TM1 Maps team builds and operates the B2B application used to create and manage maps for the Ticketmaster website. The platform supports the full map request workflow, from submission through review and approval, and provides the tooling that produces map data during event build.\nAs part of this team, you will work on a product with direct impact on how live events are represented and prepared for fans, clients, and internal teams. The team owns the full lifecycle of its services, including architecture, delivery, testing, reliability, and production support.\nTHE JOB\nIn the role of Principal Engineer, you will be responsible for shaping the architecture, quality, reliability, and modernization of the Maps platform. You will design and deliver scalable application components, lead complex technical work across the team, and help evolve legacy systems toward simpler, more maintainable integration patterns.\nThis is an individual contributor role with strong cross-team influence. You will work closely with Product, UX, engineering peers, and external integrating teams to turn product goals into robust technical solutions. You will mentor engineers, raise engineering standards, anticipate technical risks, and help the team deliver high-quality software with confidence. You will work hands-on with a large variety of technologies and will be part of an DevOps & Agile team, responsible for the full end to end delivery of new functionalities.\nWHAT YOU WILL BE DOING\nLead the technical design and delivery of scalable, maintainable application components across the TM1 Maps platform.\nShape the architecture of the Maps application, with a focus on reliability, simplicity, observability, and long-term maintainability.\nPartner with Product Managers, UX, and engineering teams to translate product goals into well-scoped technical plans.\nBuild and improve micro-frontends and backend services using React, TypeScript, Java, and Spring Boot.\nDevelop and operate services on AWS and Kubernetes.\nDesign and support shared services, APIs, and integrations used by internal and external teams.\nPromote high-quality engineering practices, including automated testing, CI/CD, monitoring, alerting, performance tuning, and recovery automation.\nMentor engineers through technical guidance, design feedback, and practical coaching.\nBuild alignment across teams, resolve technical roadblocks, and help create shared understanding around architecture decisions.\nTroubleshoot complex production issues and help improve the reliability and performance of real-time, end-to-end systems.\nParticipate in the on-call support rotation for systems owned by the team.\nWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)\nRequired Qualifications\nStrong professional experience building and operating production software systems.\nStrong Java development skills, including experience with Spring Boot.\nStrong frontend development experience with React, JavaScript, and TypeScript.\nExperience with NodeJS and Express\nExperience designing shared services, APIs, and distributed applications.\nExperience with microservices or event-driven architecture.\nExperience applying software design patterns, SOLID principles, and maintainable engineering practices.\nExperience improving, modernizing, and supporting legacy systems.\nExperience with production reliability, monitoring, alerting, troubleshooting, and performance improvement.\nExperience with CI/CD and delivery tooling such as Maven, GitLab CI, or similar.\nWorking knowledge of one or more database technologies, such as DynamoDB, Oracle, MySQL, or MongoDB.\nExperience working in Agile and DevOps-oriented teams with responsibility for delivery and production support.\nAbility to influence technical direction across teams without relying on direct people-management authority.\nPreferred qualifications\nWorking knowledge of Elasticsearch.\nWorking knowledge of Kafka.\nExperience building or operating services on AWS.\nExperience deploying or supporting applications on Kubernetes.\nExperience supporting teams that integrate with shared platforms or services.\nYOU (BEHAVIOURAL SKILLS)\nYou are autonomous, proactive, and comfortable leading technical work with minimal supervision.\nYou communicate clearly with engineers, product partners, UX, and remote teammates.\nYou enjoy mentoring engineers and helping teams raise their technical standards.\nYou are pragmatic about modernization, balancing long-term architecture goals with delivery needs.\nYou build strong working relationships across teams and help create alignment where priorities or constraints differ.\nYou are motivated by reliability, simplicity, and continuous improvement.\nYou are comfortable working in cross-functional and multidisciplinary teams.\nLIFE AT TICKETMASTER\nWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.\nOur vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.\nWe do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.\nOur work is guided by our values:\nReliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.\nTeamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team\nIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent\nBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive\nEQUAL OPPORTUNITIES\nWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.\nHIRING PRACTICES\nThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\nTicketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.\n#LI-JCK #LI-Remote\nLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.","description_format":"text","description_chars":8029,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Event Technology"],"lifecycle":[{"event":"open","at":"2026-11-13T19:24:44Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T21:03:23Z"},"pay":null,"html_url":"https://alion.io/job/ticketmaster-principal-software-engineer-remote-united-kingdom-2","json_url":"https://alion.io/job/ticketmaster-principal-software-engineer-remote-united-kingdom-2.json","meta":{"generated_at":"2026-11-13T21:03:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753293},"rest":"https://alion.io/mcp/rest/get_company?id=1753293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fticketmaster-principal-software-engineer-remote-united-kingdom-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fticketmaster-principal-software-engineer-remote-united-kingdom-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fticketmaster-principal-software-engineer-remote-united-kingdom-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ticketmaster-principal-software-engineer-remote-united-kingdom-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fticketmaster-principal-software-engineer-remote-united-kingdom-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4277366}},{"tool":"search_jobs","arguments":{"company":"ticketmaster.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4277366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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