{"id":3282122,"url":"https://alion.io/job/tide-kyc-team-lead-with-german","title":"KYC Team Lead with German","company":{"id":1091,"name":"Tide","domain":"tide.co","url":"https://alion.io/company/tide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":20,"ghost_share":0,"stale_share":0.45,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria","Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T14:05:46Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T22:02:24Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"ABOUT TIDE\nAt Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.\nTide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.\nUsing advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.\nTide facts:\nTide is available for UK, Indian, German and French SMEs\nOver 2 million members globally and rapidly growing\nOver $300 million raised in funding\n3,000 Tideans globally\nRecognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026\nWe have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg\nABOUT THE TEAM\nAs an Onboarding KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Onboarding stage. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution.\nABOUT THE ROLE\nLeading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.\nBeing the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.\nResolving the issues raised by analysts and escalations by stakeholders.\nLeading and coordinating the CDD and EDD reviews of low, medium and high risk members.\nMentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.\nLiaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.\nSuggesting and executing procedural improvements.\nActing as an escalation point for your teammates.\nManaging other tasks and Remediation Activities as assigned. \nSteering and overseeing individual and team KPIs / OKRs\nKeeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level\nWHAT WE ARE LOOKING FOR\nYou have previous KYC experience.\nYou have proven yourself as KYC team leader\nYou have expertise in Risk & AML understanding of merchants.\nYou have excellent verbal, written and interpersonal communication skills in English.\nYou have outstanding customer service skills and dedication to providing exceptional customer care.\nYou are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation.\nYou are a self-motivator and self-starter.\nYou are highly data driven and have good capabilities in Excel.\nYou are focused on quality.\nProficient in German\nYou are able to adapt well to change and successfully set and adjust priorities as needed.\nYou are a Multi-tasker who can manage multiple streams of work concurrently.\nWHAT YOU’LL GET IN RETURN\n25 days paid annual leave \n3 paid days off for volunteering or L&D activities\nExtended maternity and paternity leave covered by the company\nPersonal L&D budget \nAdditional health & dental insurance\nMental wellbeing platform \nFully covered Multisports card\nFood vouchers\nSnacks, light food, drinks in the office\nWFH equipment allowance\nFlexible working from home\nSabbatical Leave\nTransportation bonus to cover office commute under the hybrid work arrangement\nTIDEAN WAYS OF WORKING\nAt Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. \nWhile remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.\nTIDE IS A PLACE FOR EVERYONE\nAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. \nWe are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.\nAt Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.\nDisclaimer\nIt has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:\nTide does not charge any fees at any stage of the recruitment process.\nAll official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.\nCommunication from Tide will only come from an official @tide.co email address.\nTide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.\nIf you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at \nYour safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.\nTide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.\nYour personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.","description_format":"text","description_chars":6609,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Dental insurance","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-26T16:54:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":76,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/tide-kyc-team-lead-with-german","json_url":"https://alion.io/job/tide-kyc-team-lead-with-german.json","meta":{"generated_at":"2026-11-04T22:16:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1091},"rest":"https://alion.io/mcp/rest/get_company?id=1091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftide-kyc-team-lead-with-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftide-kyc-team-lead-with-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftide-kyc-team-lead-with-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tide-kyc-team-lead-with-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftide-kyc-team-lead-with-german"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3282122}},{"tool":"search_jobs","arguments":{"company":"tide.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3282122},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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