{"id":3547510,"url":"https://alion.io/job/tidesinn-guest-services-supervisor","title":"Guest Services Supervisor","company":{"id":2623979,"name":"tidesinn","domain":"tidesinn.com","url":"https://alion.io/company/tidesinn","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sedona, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":119000,"period":"year","method":"role_country_seniority_unknown","sample_n":15150},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T21:20:56Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T16:54:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!\nAt Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!\nHow you will enjoy your day: Supervises daily functions of Guest Services agents\nWork Performed:\nSupervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget\nEnsure consistency with proper check-in and check-out procedures by Guest Service Agents\nEnsure proper communication with Housekeeping and other departments\nAddress all guest needs and requests; ensure Guest Service Agents are following through\nReview daily checklists to ensure proper documentation, follow through of billing procedures and resort policies\nReview daily emergency reports, log books, trace reports, etc.\nReview room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached\nEnsure proper cash procedures are followed and daily shift reports are closed at the Front Desk\nMaintain updated group information on resumes and in group information folders\nProcess and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around\nCheck timesheets daily and assist with payroll approval and documentation\nEnsure proper documentation occurs for disciplinary counseling for Guest Service Agents\nOther duties as assigned\nSupervision Exercised: Guest Service Agents\nSupervision Received: Guest Services Manager\nResponsibility & Authority:\nResponsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting\nSupervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department\nMinimum Requirements:\nHigh school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills\nPhysical Requirements :\n5% Sitting\n90% Walking, standing and bending\nLifting/Carrying up to 25 lbs.\nHearing and manual dexterity\nDistance vision 1-3 feet\nAbility to drive golf cart as necessary","description_format":"text","description_chars":2467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-10-30T21:20:56Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:7","stale_co","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/tidesinn-guest-services-supervisor","json_url":"https://alion.io/job/tidesinn-guest-services-supervisor.json","meta":{"generated_at":"2026-11-05T17:44:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2623979},"rest":"https://alion.io/mcp/rest/get_company?id=2623979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftidesinn-guest-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftidesinn-guest-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftidesinn-guest-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tidesinn-guest-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftidesinn-guest-services-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3547510}},{"tool":"search_jobs","arguments":{"company":"tidesinn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3547510},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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