{"id":1760852,"url":"https://alion.io/job/tierpoint-eoc-support-analyst-3","title":"EOC Support Analyst","company":{"id":179672,"name":"TierPoint","domain":"tierpoint.com","url":"https://alion.io/company/tierpoint","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T12:39:32Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-06T20:12:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nThe EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365 basis.\nYour shift will be as followed:\nSunday - Wednesday, 8:00pm to 6:30am \nResponsibilities\nProvides quality internal and external customer service surrounding the Company values.\nUtilizes tools to identify and remediate/escalate incidents quickly.\nPerform basic diagnosis and troubleshooting of technical events.\nTrain and master entry level system administrative tasks\nIdentify critical issues and engage key resources in a timely manner.\nGather and document information from multiple sources to determine path of escalation.\nThoroughly document all actions utilizing company tools including ticketing system\nMaintain professionalism in all communications via phone, chat, and email.\nAbility to follow written process documentation consistently.\nContinually assist in evaluation and improvement of internal processes and procedure\nMaintain a presentable appearance.\nParticipate in Incident Management Duties\nMonitor critical systems to ensure they are running correctly.\nOther duties as assigned.\nQualifications\nMust possess strong customer service attitude and interpersonal skills.\nExudes serious professionalism in all facets of their work.\nAbility to multi-task in order to meet primary goals as well as other duties as assigned.\nAvailability to work shifts as assigned including holidays or weekends.\nMust be comfortable working on the phone with clients and peers.\nMust be reliable and punctual - critical that this position is covered at all scheduled times.\nMust be available to work all shifts if coverage gaps arise.\nProven ability to work effectively and cooperatively with others as well as independently.\nDemonstrated flexibility, organization, and self-motivation.\nWillingness to learn new processes or procedures and grow technical skill set.\nMaintain professional communications with clients at all times.\nHands-on Personal Computer experience\nMust be able to type 50 WPM, with accuracy.\nAdequate professional experience and knowledge to perform Job Responsibilities\nExcellent verbal, written, and interpersonal skills.\nAbility to prioritize and organize effectively.\nAbility to work on multiple projects simultaneously.\nAbility to work both independently and with others.\nAbility to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.\nProficiency in using MS Office Suite and Windows-based computer applications.\nPreferred Experience\nPrior work in a technical call center or ticket routing setting\n2 years or more of work experience in a customer service role \nPrior technical experience or education in the Information Technology industry\nWorking Conditions\nOffice/Hybrid Enviroment \nPay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.\nPay Rate: $23.00","description_format":"text","description_chars":3869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-03T12:39:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/tierpoint-eoc-support-analyst-3","json_url":"https://alion.io/job/tierpoint-eoc-support-analyst-3.json","meta":{"generated_at":"2026-10-06T21:50:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1694,"day_limit":5000,"remaining_today":3306,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179672},"rest":"https://alion.io/mcp/rest/get_company?id=179672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftierpoint-eoc-support-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftierpoint-eoc-support-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftierpoint-eoc-support-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tierpoint-eoc-support-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftierpoint-eoc-support-analyst-3"}]}