Supervisor, Data Center Operations

Overview

As a Data Center Supervisor, you will oversee day-to-day data center operations to ensure reliable, 24/7 performance. This role includes managing staffing, testing and maintaining facility infrastructure, and ensuring consistent service delivery and quality standards. You will be responsible for all hardware assets, including both company-owned and customer-owned equipment, and will drive ongoing operational improvements. The position also involves documenting, tracking, and resolving issues in a timely manner to maintain system stability. Success in this role requires managing multiple projects simultaneously and coordinating effectively with internal teams and external partners in a fast-paced environment.

Responsibilities

Operational Management:

• Coordinate and supervise data center activities, ensuring optimal performance and uptime.
• Implement and enforce best practices for infrastructure maintenance, hardware management, and environmental monitoring.
• Monitor power usage, cooling, and space capacity to ensure efficiency and prevent system failures.
• Maintain and update documentation related to policies, procedures, and compliance requirements.

Team Leadership & Coordination:

• Supervise and mentor a team of technicians, providing technical guidance and support.
• Provides quality internal and external customer service surrounding the Company values.
• Maintain staffing plan to meet business needs and objectives.
• Define employee goals and objectives.
• Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
• Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
• Oversee and drive projects to on-time completion.
• Plan and coordinate maintenance activities.

Monitoring & Equipment Maintenance:

• Oversee preventative maintenance schedules for electrical, mechanical, and cooling systems.
• Work with vendors and contractors for equipment installations, upgrades, and repairs.
• Monitor and respond to alerts related to power, cooling, and IT infrastructure.
• Conduct routine inspections and preventive maintenance to ensure system reliability.

Incident Management & Troubleshooting:

• Respond to and resolve technical issues, system failures, or emergency situations efficiently.
• Coordinate with all Tierpoint teams to address system failures and service interruptions.
• Document root cause analysis and follow-up actions for recurring issues.
• Diagnose and resolve hardware, connectivity, and environmental issues.

Security & Compliance:

• Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Maintain compliance with industry standards such as, PCI, ISO 27001, SOC 2, and other regulatory requirements.
• Work with compliance teams to prepare for audits and implement necessary corrective actions.
• Other duties as assigned.

Qualifications

General:

• A minimum of 3 - 5 years progressive experience in a technology-based customer support in a mission critical operations environment.
• Previous leadership or mentoring experience.
• A solid understanding of the data center industry.
• Ability to coordinate projects and programs to ensure that all elements meet the Tierpoint quality standards.
• Ability to lead and direct the work of others while exercising independent judgment.
• Proficiency with common business applications (Word, Outlook, Excel, Visio, etc.).
• Excellent verbal, written, and interpersonal skills
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

Facilities:

• Proactively assess data center facility requirements and capacity planning.
• Coordinate and oversee regular testing and preventive maintenance of critical facilities infrastructure.
• Solid understanding of critical facilities infrastructure (mechanical, electrical, fire suppression, security, etc.).
• Understanding of building management systems and controls.
• Understanding of data center best practices (hot-aisle / cold-aisle cabinet placement, service space requirements, power distribution, network cabling, etc.).

Technical:

• Ability to create documentation and procedures.
• Ability to identify and resolve issues effectively.
• Ability to provide basic troubleshooting for different technical and facility issues.
• Solid understanding IT security, networking, and IT systems.

Preferred Experience

• Applicable IT or mission critical certifications.
• Prior experience in the mission critical industry.

Working Conditions

• Data Center Operations environment
• Physical Requirements:
  • Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.Pay Range $55,500.00 - $90,535.45