{"id":3628245,"url":"https://alion.io/job/tiger-brands-customer-manager","title":"Customer Manager","company":{"id":3213120,"name":"Tiger Brands","domain":"tigerbrands.com","url":"https://alion.io/company/tigerbrands","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bedfordview, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T21:32:02Z","board_verified":false,"closed_at":"2026-11-04T21:32:02Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nYou are accountable for developing, implementing and managing a defined regional customer or portfolio of customers’ strategy that is aligned to the national customer strategy. You own the customer relationship and use it to maximise and capitalise on sales opportunities. In close collaboration with the Marketing, Customer and Operational teams, you need to achieve our growth targets by building and maintaining successful, commercial business relationships. You are dedicated towards improving our sales capability and creating a great place to work.WHAT YOU WILL DO\nAnalyze market and customer information and use available data tools to develop a customer specific sales strategy which is translated into robust sales activities.\nDevelop and manage a customer plan and defined customer activity grid for the channel / customer and communicate to all stakeholders.\nWork with Customer Marketing to develop a defined customer or portfolio of customers’ investment strategy to deliver the budgeted volumes.\nDevelop a customer contact strategy and manage key customer relationships.\nNegotiate, track and evaluate spend ensuring activity compliance and ROI.\nImplement and manage customer initiatives in the commercialization of innovation projects.\nNegotiate defined customer or portfolio of customers’ listings & launch support with relevant buyers. Control and implement the account promotional grid & budgeted spend.\nComplete pre-& post evaluation of ROI of all account promotions to ensure maximum commercial effectiveness.\nCommunicate pricing & promo activities internally and externally to all stakeholders.\nImplement and monitor co-ad spend in line with budget.\nWork with Regional Sales Managers to ensure coverage of most important stores (without overlap).\nManage expenses and co-ad within agreed budget\nWHAT YOU’LL BRING TO THE TABLE\nCompetencies\nInfluencing Others - you are customer relationship obsessed. You align with customers by using a strategic and consultative sales process to understand customers’ needs and exceed their expectations while growing each customer’s and the Tiger Brands business.\nOwning It - you consistently demonstrate and proactively deliver a thorough understanding of category, competition and customer and you leverage networks to ‘make it happen’ for the customer.\nDriving Long Term Results - you are fixated on hitting targets and delivering service to your customers. You can see beyond one customer or one point in time.\nDeveloping Myself and Others -you find ways to grow and develop the sales capability of our teams.\nStaying a Step Ahead - you have a comprehensive understanding of innovations that will elevate our game with our customers.\nEXPERIENCE\nOver 3 years’ customer / key account / sales experience\nExperience managing customer accounts & relationships\nFinance sales experience (promotional budgets, trade budgets, revenue forecasting, etc\nWHAT YOU WILL BE MEASURED ON\nOverall net sales target and volume\nMarket share /forward share/ distribution\nCustomer profitability\nPOP effectiveness and pricing strategy\nCustomer Satisfaction\nEffective cost containment\nPeople Development (% of team meeting targets)\nIn accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.","description_format":"text","description_chars":3451,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T20:16:21Z"},{"event":"close","at":"2026-11-04T21:32:02Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/tiger-brands-customer-manager","json_url":"https://alion.io/job/tiger-brands-customer-manager.json","meta":{"generated_at":"2026-11-05T18:23:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3213120},"rest":"https://alion.io/mcp/rest/get_company?id=3213120"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftiger-brands-customer-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftiger-brands-customer-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftiger-brands-customer-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tiger-brands-customer-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftiger-brands-customer-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3628245}},{"tool":"search_jobs","arguments":{"company":"tigerbrands.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3628245},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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