{"id":3425261,"url":"https://alion.io/job/tiger-technologies-customer-success-account-manager","title":"Customer success / account manager","company":{"id":1039987,"name":"Tiger Technologies","domain":"tiger-sms.com","url":"https://alion.io/company/tiger-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Novosibirsk, Russia"],"countries":["RU"],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":21000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":156},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T09:43:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T08:26:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Привет! На связи Tiger SMS.\n Мы международная продуктовая IT компания. Наша основная деятельность - разработка высоконагруженных решений для Европейского и Азиатского рынка. Сейчас в нашем портфеле сервисы SMS активаций, аренда proxy, и несколько новых проектов. На сегодняшний день нашими услугами пользуется более 2 млн. клиентов по всему миру и эта цифра продолжает расти.\n Ищете драйв IT-стартапа с надежностью международного бизнеса? Мы расширяем команду и нам нужен Customer success manager, готового работать с глобальным рынком.\n Что предстоит делать:\n Управлять LTV: работать с оттоком, возвращать клиентов и развивать их в долгую.\n Драйвить рост: привлекать новых партнеров и масштабировать отношения с текущими топ-клиентами.\n Сопровождать клиентов: помогать с запуском, отвечать на вопросы и решать операционные задачи в процессе работы с сервисом.\n Разбираться в продукте: консультировать клиентов по функционалу и базовым техническим вопросам (интеграции, API).\n Влиять на продукт: коммуницировать с разработкой и поставщиками для решения клиентских кейсов и создания лучших решений.\n Мы ищем именно вас, если:\n У вас есть опыт в продажах или KAM от 1 года (особенно в IT, идеально - если в сфере софта для регистраций или продажи аккаунтов). Так же готовы рассмотреть кандидатов без опыт работы.\n Вы свободно ведете переговоры на английском (от B1). Знание китайского и понимание менталитета Востока - ваше суперпозиционное преимущество.\n Вы умеете выстраивать долгосрочные связи с клиентами и грамотно пишете.\n Почему у нас круто:\n Доход: фикс + KPI, которые реально выполнять и перевыполнять.\n Карьерный лифт: возможность расти как эксперт и увеличивать свой доход.\n Атмосфера: удаленно или гибрид (офис в Сити), отсутствие микроменеджмента, поддержка команды и лояльное руководство.\n Приятные бонусы: 3 оплачиваемых day-off и полное обучение специфике продукта.\n Готовы выйти на международный уровень? Откликайтесь!","description_format":"text","description_chars":1933,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Russia","iso":"RU","kind":"country"},{"name":"Belarus","iso":"BY","kind":"region"},{"name":"Kazakhstan","iso":"KZ","kind":"region"},{"name":"Kyrgyzstan","iso":"KG","kind":"region"},{"name":"Armenia","iso":"AM","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-28T22:14:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:23","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/tiger-technologies-customer-success-account-manager","json_url":"https://alion.io/job/tiger-technologies-customer-success-account-manager.json","meta":{"generated_at":"2026-11-01T22:12:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1039987},"rest":"https://alion.io/mcp/rest/get_company?id=1039987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftiger-technologies-customer-success-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftiger-technologies-customer-success-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftiger-technologies-customer-success-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tiger-technologies-customer-success-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftiger-technologies-customer-success-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3425261}},{"tool":"search_jobs","arguments":{"company":"tiger-sms.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3425261},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}