{"id":1746203,"url":"https://alion.io/job/tigerconnect-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":1893196,"name":"Tiger Connect","domain":"tigerconnect.com","url":"https://alion.io/company/tigerconnect","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":157000,"period":"year","method":"global_role_seniority_cell","sample_n":1466},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-03T04:10:29Z","employer_posted_date":null,"last_verified_at":"2026-10-03T04:10:29Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.\nAs a Senior Customer Success Manager, you will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients. You will focus on driving strong client retention, adoption, expansion and client advocacy and contribute to business objectives such as gross and net retention. You will do this by building a trusted advisor client relationship through understanding and tracking their desired business outcomes, key metrics and continuously showing the value that they are achieving in optimizing workflows by leveraging TigerConnect’s Communication and Collaborative Platform. \nAs a strategic Customer Success Manager at TigerConnect, you will work closely with clients to understand their needs, align them with our product capabilities, and help them achieve their desired outcomes. In this role, you will be responsible for developing and executing strategies that drive client satisfaction, utilization, retention, and growth of our products. \nWhat You’ll Be Doing:  \nCustomer Relationship Management & Engagement\nServe as the trusted advisor for assigned accounts, cultivating relationships with clinical leaders, IT teams, and administrators.\n\nProactively lead discussions around healthcare-specific goals and strategies.\n\nConduct regular check-ins, facilitate Business Value Reviews (BVRs), and assess progress towards success plan milestones.\n\nSuccess Plan Development & Execution\nCollaborate with customers to create tailored success plans with clear, measurable objectives.\n\nDrive alignment on milestones, integrating advanced platform features and workflows to achieve ROI.\n\nMonitor and communicate progress, adapting strategies as needed to address evolving customer needs.\n\nDriving Product Adoption & Value\nAnalyze data to identify underutilized features and provide actionable recommendations.\n\nIntroduce customers to new platform capabilities and demonstrate their impact on improving workflows and outcomes.\n\nShare best practices, use cases, and resources to encourage deeper engagement with TigerConnect.\n\nAdvocacy & Issue Resolution\nAct as the voice of the customer within TigerConnect, providing valuable feedback to internal teams.\n\nPartner with support and product teams to address customer challenges promptly and transparently.\n\nEducate customers on compliance standards, including HIPAA, ensuring best practices in secure communication.\n\nStrategic Account Growth & Retention\nIdentify upsell and cross-sell opportunities that align with customer goals.\n\nUse success plans and data-driven insights to demonstrate ROI during renewal discussions.\n\nReduce churn by maintaining healthy customer relationships and addressing risks proactively.\n\nOnboarding & Training\nPartner with the Implementation and Professional Services teams to deliver seamless onboarding experiences.\n\nConduct tailored training sessions for end-users and administrators to ensure successful platform adoption.\n\nCollaboration with Internal Teams\nShare customer insights to influence product development and marketing initiatives.\n\nCollaborate with Sales and Professional Services to ensure customer alignment throughout their lifecycle.\n\nDriving Customer Advocacy\nEncourage customers to share success stories through testimonials, webinars, and other marketing initiatives.\n\nBuild strong relationships to turn customers into long-term advocates of TigerConnect.\n\nStay up-to-date with industry trends and best practices in customer success, and advocate for their adoption within the organization\n\nWhat You Bring:  \n\nBachelor's degree in healthcare, business, marketing, or a related field.\n\n8+ years of experience in client success management or a related field, with a focus in B2B SaaS industry, healthcare or healthcare tech experience is required.\n\nHealthcare Expertise: Familiarity with clinical workflows, IT environments, and regulatory compliance in healthcare.\n\nTechnical Acumen: Proficiency with SaaS platforms, data analytics, and integrations (e.g., EHRs).\n\nStrong customer relationship management skills, with the ability to build trust and rapport with clients and to build long-term partnerships that drive value.\n\nExperience developing and implementing client success strategies that align with business goals and objectives.\n\nExcellent communication and presentation skills, with the ability to effectively communicate complex ideas and data to both technical and non-technical stakeholders.\n\nStrong analytical skills, with the ability to analyze client data and provide insights to inform product and service development.\n\nProject Management experience including managing success plans with clearly defined goals and timelines.\n\nExperience working with cross-functional teams including sales, marketing, and product.\n\nKnowledge of customer success best practices and industry trends.\n\nSelf-motivated, with the ability to work independently and as part of a team in a fast-paced, dynamic environment.\n\nExperience with customer success tools such as Salesforce, Gainsight, or similar platforms preferred.\n\nPerks & Benefits We Offer:\nEnjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California \n\nExcellent Medical, Dental, and Vision insurance for you and your family plus a 401k match  \n\nFocus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) \n\nOur flexible time off lets you work hard and play hard—on your schedule \n\nJoin a mission-driven team committed to making a real impact in the world of healthcare \n\nOur mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).\nTigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nTigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here. \nOur interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here.\nOriginally posted on Himalayas","description_format":"text","description_chars":8155,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible time off","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-10-03T06:02:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 2","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":2,"median_offered_wage_usd":165833,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.745,"p_room":0.75,"age_days":27,"expected_fill_days":29,"reasons":["seen:27","win:late"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/tigerconnect-senior-customer-success-manager","json_url":"https://alion.io/job/tigerconnect-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-31T05:18:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1893196},"rest":"https://alion.io/mcp/rest/get_company?id=1893196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftigerconnect-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftigerconnect-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftigerconnect-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tigerconnect-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftigerconnect-senior-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1746203}},{"tool":"search_jobs","arguments":{"company":"tigerconnect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1746203},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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