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Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.\nTiger Data is hiring a Database Support Engineer for our growing global team! The right candidate will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first.\nLocation: This position is open only to candidates currently based within the EMEA region.\nCandidates based outside of EMEA are not eligible for this position.\n\nThis is a permanent weekday role with 5-day, 8-hour, Monday-Friday shifts during local hours.\n\nOn-call rotation approximately every 5 weeks.\n\nBe familiar with TimescaleDB! Sign up for the free trial and test it out before you apply.https://console.cloud.timescale.com/signup\nCheck out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/\nWhat You Will Do:\nWork with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation\n\nManage support cases from beginning to end.\n\nDevelop and maintain close relationships with our customers to help them be successful.\n\nBe curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.\n\nWhat You Need:\nBachelor’s degree in computer science, information systems, or equivalent experience.\n\nRelational DB experience at scale: administration, data modeling, query optimization\n\nExperience with relational databases (PostgreSQL a strong plus!)\n\nExperience as a technical support professional with external customers.\n\nStrong aptitude to understand and learn new software products.\n\nStrong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.\n\nOther Things that Will Help:\nBe familiar with TimescaleDB! You should download and test it out before you interview:\n\nFamiliarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.\n\nExperience with Relational databases, NoSQL databases, and data modeling tools.\n\nFamiliarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc\n\nA strong sense of curiosity and a willingness to wade into the unknown and learn as you go. \n\nAbout Tiger Data\nTiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.\n Want to get a feel for how we work and what we value? 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