{"id":3748948,"url":"https://alion.io/job/tigo-guatemala-plattforms-solutions-support-engineer","title":"Plattforms & Solutions Support Engineer","company":{"id":62616,"name":"Tigo Guatemala","domain":"tigo.com.gt","url":"https://alion.io/company/tigo-guatemala","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-01T22:47:49Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-05T21:03:47Z","board_verified":false,"closed_at":"2026-11-05T21:03:47Z","days_open":64,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":64},"description":"Objetivo principal:\nGarantizar la operación, disponibilidad, estabilidad y evolución de las plataformas VAS B2B, mediante el monitoreo proactivo, la gestión de incidentes, la implementación de soluciones para clientes corporativos y la ejecución de proyectos de infraestructura, redes y nube, asegurando el cumplimiento de SLA y la satisfacción del cliente.\nResponsabilidades clave\nAdministrar y asegurar la operación continua de plataformas VAS B2B.\nMonitorear el desempeño de los servicios, gestionar incidentes y ejecutar acciones preventivas y correctivas.\nGarantizar el cumplimiento de SLA, KPI y la correcta ejecución de mantenimientos.\nRealizar análisis de causa raíz (RCA) y mantener documentación técnica actualizada.\nDiseñar, implementar y dar soporte a soluciones tecnológicas para clientes empresariales.\nCoordinar pruebas, integraciones y puesta en producción de nuevos servicios.\nLiderar o participar en proyectos de infraestructura, redes, virtualización y servicios cloud.\nGestionar cronogramas, riesgos, proveedores y equipos multidisciplinarios.\nConocimientos técnicos:\nAdministración de servidores Windows y Linux.\nVirtualización (VMware, Hyper-V o similares).\nRedes: routing, switching, DHCP, VPN.\nSeguridad informática 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