{"id":1291532,"url":"https://alion.io/job/tiktok-campus-it-ops-engineer-dublin","title":"Campus IT Ops Engineer - Dublin","company":{"id":47,"name":"TikTok","domain":"tiktok.com","url":"https://alion.io/company/tiktok","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":83,"open_postings":3439,"ghost_share":0.196,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":99,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-06-05T13:46:16Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-01T22:25:10Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":148},"description":"岗位职责 / Responsibilities\nRole Summary\nThe IME is the campus-level IT operations and maintenance engineer, responsible for supporting the IML in completing on-site operations management for a single campus. The role is a full-time IC for a single campus within the cluster, responsible for leading the IMT to carry out day-to-day IT operations, owning the key operational metrics of the individual campus, delivering stability management at the single-campus level, and meeting all of the IML's work requirements.\nResponsibilities\n- Manage IMT personnel on campus, including headcount allocation, shift scheduling, overtime control, attrition management, and support for IMT interviewing and recruitment in collaboration with the IML.\n- Oversee campus daily operations to ensure full attainment of on-site service SLA metrics within specified time frames.\n- Lead IMT capability development by providing technical guidance and hands-on training to improve technical skills, operational standard adherence, and overall efficiency.\n- Own risk identification and management during on-site IT operations execution; surface and consolidate latent risks, drive closure, and support the formation of campus-level solutions.\n- Aggregate and escalate campus-level IT operations issues in a timely manner; drive cross-team follow-up and remediation, ensuring effective coordination with infrastructure, operations, asset, and quality assurance teams.\n- Participate in the build-out of IT operations platforms by submitting requirements, supporting testing and launch, and continuously providing on-site feedback to improve automation, efficiency, and operational transparency.\n- Build and maintain strong working relationships with Colo operators and IMT service providers, driving continuous improvement in on-site work and service quality against vendor KPI targets; support new site acceptance and operational handover by identifying and closing out acceptance issues.\n任职要求 / Requirements\nMinimum Qualification(s)\n- Bachelor's degree or above in Computer Science, Telecommunications,Electronic Information, Automation, or a related technical field.\n- 1+ years of relevant on-site IT operations and maintenance experience in a data centre environment (recent graduates with the above-mentioned degrees are also eligible).\n- Experience managing on-site IT operations teams, with the ability to assign responsibilities, arrange shift schedules, and organise overtime effectively.\n- Strong process control and SLA attainment capability, ensuring consistent completion of on-site IT tasks within required time frames.\n- Ability to provide training and knowledge transfer; familiar with SOP authoring, technical documentation, and operations knowledge-base development.\n- Strong risk identification and closed-loop resolution skills, with the ability to derive general solutions from recurring issues.\n- Familiarity with server hardware architectures (x86, ARM, etc.) and their accompanying software, with applied knowledge of IT infrastructure, networking fundamentals, hardware replacement procedures, and on-site safety protocols.\nPreferred Qualification(s)\n- Familiarity with IT operations tools and automation platforms, with scripting skills in Shell and/or Python, and hands-on experience in operations tool design, staged release, and iterative maintenance.\n- Data analysis and dashboard management capabilities, able to drive process optimisation and efficiency improvements based on operational data.\n- Strong process documentation discipline, with the ability to convert on-site issues into reusable troubleshooting guides or optimisation proposals.\n- Ability to support new site RFS acceptance and identify/close out issues against acceptance criteria to ensure smooth operational handover.","description_format":"text","description_chars":3786,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Advertising","Social Commerce","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T07:50:22Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.683,"p_room":0.36,"age_days":148,"expected_fill_days":99,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/tiktok-campus-it-ops-engineer-dublin","json_url":"https://alion.io/job/tiktok-campus-it-ops-engineer-dublin.json","meta":{"generated_at":"2026-11-01T22:51:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34782,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47},"rest":"https://alion.io/mcp/rest/get_company?id=47"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftiktok-campus-it-ops-engineer-dublin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftiktok-campus-it-ops-engineer-dublin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftiktok-campus-it-ops-engineer-dublin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tiktok-campus-it-ops-engineer-dublin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftiktok-campus-it-ops-engineer-dublin"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1291532}},{"tool":"search_jobs","arguments":{"company":"tiktok.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1291532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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